Retail Assistant Site Leader- Fremont

Tommy's • Fremont, MI

12d • Onsite

About The Position

Tommy’s is seeking a Retail Assistant Site Leader to exceed guest expectations and provide a friendly guest experience. The role supports daily site operations under the general manager and ensures company and Tommy’s Express franchise standards are followed. Responsibilities span site operations, guest service, team leadership, hiring, training, scheduling, inventory, reporting, maintenance, and safety. The position works in a retail car wash environment, across indoor and outdoor areas, and may travel to assist other TXO locations.

Requirements

• Two years of assistant managerial experience.
• Proven experience in a successful guest service role.
• Exceptional verbal and communication skills.
• Ability to problem-solve and multitask.
• High school diploma or GED.
• Ability to work and commute in all weather conditions.
• Ability to communicate, listen, detect, converse, discern, convey, express oneself, and exchange information effectively.
• Ability to walk, bend, twist, turn, stoop, climb steps, reach, and use hands and fingers.
• Ability to work in a fast-paced, multitasking environment.
• Ability to operate a computer and office equipment such as a keyboard, copy machine, and printer.
• Ability to alternate between sitting and standing while remaining stationary for 50% or more of the time.
• Ability to stand and walk frequently for most of each shift.
• Ability to work with heavy and technical equipment, lift 50–70 pounds, climb a ladder, and tolerate vibrating tools and occasionally loud conditions.

Responsibilities

• Oversee site operations, including tracking and recording invoices in the Management App.
• Create work schedules three weeks in advance that reflect projected sales and labor budgets.
• Maintain a safe, secure, clean, and well-maintained operation, including the unit, grounds, and car wash.
• Handle guest complaints and issues, provide high-quality service, and build guest relationships.
• Perform POS and computer-system tasks and manage opening, mid, and closing shifts and tasks.
• Update inventory and reports, communicate operational information to leadership, and assist with ordering wash parts.
• Enforce cleaning procedures and hourly inspections; oversee wash cleaning, identify maintenance needs, and ensure completion of the Wash Cleaning List.
• Assign team members to positions to support efficient operations and quality service.
• Handle guest damage and incident claims, including collecting information, assisting with claims, ordering parts, and contacting guests.
• Drive top-level KPIs and ensure the site follows Tommy’s Express franchise standards.
• Manage direct reports, develop team relationships, use checklists, maintain accountability, and represent the Unlimited Club.
• Interview and hire qualified candidates in accordance with role requirements and federal labor guidelines.
• Set clear, written, measurable goals; handle disciplinary and HR issues; conduct performance evaluations and disciplinary actions; prepare corrective actions with HR support; assist with reviews; and approve timecards.
• Train and onboard team members using Tommy’s U tools and systems, and verify completion of assigned training.
• Ensure team members understand situational awareness, safety procedures, company policies, procedures, and the employee handbook.
• Develop future leaders in shift operations, scheduling, warranty request reporting, team-member issue documentation, and management of the hourly position board.
• Perform other duties as assigned; duties and responsibilities may change.
• Travel between company locations and vendors or suppliers as needed while on the job.

Benefits

• Base pay and eligibility for an annual profit-sharing bonus.
• Full insurance package including health, dental, vision, life, disability, and employee assistance coverage.
• 401(k) match and complimentary financial planning services.
• Paid time off and paid holidays.
• Continued education opportunities and tuition assistance.
• Learning and development program.
• Opportunity for internal growth.
• Fun, energetic, family-oriented work culture emphasizing team-member morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED