Retail Assistant Site Leader- Fremont

Tommy's • Fremont, MI

11d

About The Position

Tommy’s is seeking a Retail Assistant Site Leader to exceed guest expectations and provide a friendly guest experience. Under the general manager, this role supports daily operations and ensures company and franchise standards are followed. The Assistant Site Leader oversees site operations, guest service, scheduling, inventory, reporting, maintenance, team member relations, hiring, training, and performance management. The role operates in a retail car wash environment, working across indoor and outdoor facility areas and potentially traveling to assist other TXO locations.

Requirements

• Two years of assistant managerial experience.
• Proven experience in a successful guest service role.
• Exceptional verbal and communication skills.
• Ability to problem-solve and multitask.
• High school diploma or GED.
• Ability to work and commute in all weather conditions.
• Ability to communicate, listen, detect, converse, discern, convey, express oneself, and exchange information effectively.
• Ability to walk, bend, twist, turn, stoop, climb steps, reach with hands, and use hands and fingers.
• Ability to work in a fast-paced environment while often multitasking.
• Ability to move around an office and access standard office equipment.
• Ability to constantly operate a computer and office productivity equipment such as a keyboard, copy machine, and printer.
• Ability to remain stationary for more than 50% of the time, alternating between sitting and standing.
• Ability to drive between company locations and/or vendors or suppliers as needed while on the job.
• Ability to frequently stand and move around a fast-paced car wash environment, and to stand and walk for most of each shift.
• Ability to work with heavy and technical equipment, lift 50–70 pounds, and climb ladders to heights.
• Ability to tolerate vibrating tools and a louder-than-normal work environment at times.
• Ability to lift and maneuver up to 50 pounds.

Responsibilities

• Oversee site operations, including accurately tracking invoices, handling them for payment, and recording them in the Management App.
• Prepare schedules three weeks in advance that align with projected sales and labor budgets.
• Ensure the operation is safe, secure, clean, and well maintained.
• Investigate and resolve guest complaints and issues, delivering top-notch guest service and building guest relationships.
• Perform POS and computer-related systems tasks.
• Manage opening, mid, and closing shifts and be proficient in opening and closing tasks.
• Maintain the site, grounds, and car wash.
• Update inventory and reports as needed.
• Communicate necessary business operations with leadership.
• Enforce cleaning standards and thorough hourly inspections.
• Assign team members to positions to support efficient operations and quality service.
• Handle guest damage and incident claims by collecting information, assisting with claim completion, ordering parts, and contacting guests.
• Drive top-level KPIs within the franchise community and ensure compliance with Tommy’s Express franchise standards.
• Assist with ordering wash parts and oversee wash cleaning, maintenance attention, and completion of the Wash Cleaning List.
• Manage direct reports, develop team relationships, follow checklists, and provide accountability.
• Interview and hire qualified candidates in accordance with role responsibilities and federal labor guidelines.
• Keep team members on task with clear, written, measurable goals.
• Handle disciplinary and human resources issues, conduct performance evaluations and disciplinary actions, and create corrective actions with HR assistance.
• Assist with mid-year and end-of-year reviews and review and approve timecards.
• Train and onboard team members across positions using Tommy’s U tools and systems, and verify completion of assigned training.
• Ensure team members understand situational awareness and current safety procedures.
• Implement and enforce company policies, procedures, and the employee handbook.
• Develop future leaders in shift management, scheduling, warranty request reports, team member issue documentation, and management of the hourly position board.
• Serve as an ambassador for the Unlimited Club.
• Perform other duties as assigned; duties and responsibilities may change at any time with or without notice.

Benefits

• Base pay and eligibility for an annual profit-sharing bonus.
• Full insurance package including health, dental, vision, life, disability, and Employee Assistance.
• 401(k) match and complimentary financial planning services.
• Dependent care FSA with on-site daycare options.
• Paid time off and paid holidays.
• Continued education and tuition assistance.
• Learning and development program.
• Opportunity for internal growth.
• Fun, energetic, family-oriented work culture emphasizing team member morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED