Retail Assistant Site Leader- Grandville

Tommy's • Grandville, MI

4d • Onsite

About The Position

The Retail Assistant Site Leader supports the operation of a Tommy's Express Car Wash site, overseeing daily business operations, guest service, site maintenance, team member relations, and training. The role manages direct reports, helps ensure the site follows Tommy's Express franchise standards, and drives performance against key performance indicators. It includes scheduling and labor-budget oversight, invoice and inventory tracking, POS and computer system tasks, guest complaint and damage-claim handling, and coordination of wash cleaning and maintenance.

The Assistant Site Leader also interviews and hires candidates, sets clear team goals, reviews and approves timecards, conducts performance evaluations, and handles disciplinary and human resources matters with HR support. They onboard and train team members using Tommy's U resources, reinforce safety and company policies, and develop future leaders. The position operates in a retail car wash environment, with indoor and outdoor work and potential travel to other TXO locations. The site's stated operating hours are Monday through Sunday, 7:00 a.m. to 9:00 p.m., though work may occur outside those hours for maintenance and events.

Requirements

• Two years of assistant managerial experience.
• Proven experience in a successful guest service role.
• Exceptional verbal and communication skills.
• Ability to problem-solve and multitask.
• High school diploma or GED.
• Ability to work and commute in all weather conditions.
• Ability to communicate, listen, converse, discern, convey, express oneself, and exchange information effectively.
• Ability to walk, bend, twist, turn, stoop, climb steps, reach, and use hands and fingers.
• Ability to work in a fast-paced environment and multitask.
• Ability to access standard office equipment and operate a computer and office productivity machinery such as a keyboard, copy machine, and printer.
• Ability to remain stationary 50% or more of the time, alternating between sitting and standing.
• Ability to drive between company locations, vendors, or suppliers as needed while on the job.
• Ability to work with heavy and technical equipment, lift 50–70 pounds, and climb to heights using a ladder.
• Ability to tolerate vibrating tools and a louder-than-normal work environment at times.
• Ability to frequently stand and walk for most of each shift and lift and maneuver up to 50 pounds.

Responsibilities

• Oversee site operations, including accurate invoice tracking, payment handling, and invoice recording in the Management App.
• Prepare work schedules three weeks in advance and align staffing with projected sales and the labor budget.
• Maintain a safe, secure, clean, and well-maintained site, grounds, and car wash.
• Investigate and resolve guest complaints and issues while ensuring high-quality guest service.
• Perform POS and computer-system tasks.
• Manage opening, mid, and closing shifts and be proficient in opening and closing tasks.
• Retain guests and build new guest relationships; represent the Unlimited Club.
• Update inventory and reports as needed and assist with ordering wash parts.
• Communicate necessary business operations to leadership.
• Enforce cleaning, hourly inspections, and completion of the Wash Cleaning List; identify maintenance needs and ensure work is completed.
• Assign team members to positions to support efficient operations and quality service.
• Handle guest damage and incident claims by collecting information, assisting with claim completion, ordering parts, and contacting guests.
• Drive for top-level KPIs and ensure the site follows Tommy's Express franchise operating standards.
• Manage direct reports, develop relationships, follow checklists, and hold team members accountable.
• Interview and hire qualified candidates in accordance with role responsibilities and federal labor guidelines.
• Set clear, written, measurable goals and keep team members on task.
• Handle disciplinary and human resources issues; conduct performance evaluations and disciplinary actions; prepare corrective actions with HR assistance; and assist with mid-year and year-end reviews.
• Review and approve timecards.
• Train and onboard new team members across positions using Tommy's U tools and systems, and verify completion of assigned training.
• Ensure team members understand situational awareness and current safety procedures.
• Implement and enforce company policies, procedures, and the employee handbook.
• Develop future leaders in shift operations, scheduling, warranty-request reporting, team-member issue documentation, and management of the hourly position board.
• Perform other duties as assigned; duties and responsibilities may change.

Benefits

• Base pay and eligibility for an annual profit-sharing bonus.
• Full insurance package including health, dental, vision, life, disability, and employee assistance.
• 401(k) match and complimentary financial planning services.
• Dependent care FSA with on-site daycare options.
• Paid time off and paid holidays.
• Continued education and tuition assistance.
• Learning and development program.
• Opportunities for internal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED