Retail Assistant Site Leader - Ft Walton Beach

Tommy's • Fort Walton Beach, FL

5d • Onsite

About The Position

The Retail Assistant Site Leader oversees day-to-day operations at a Tommy's Express Car Wash site, supporting guest service, staffing, financial and administrative tasks, site maintenance, team development, and compliance with franchise standards. The role includes managing opening, mid, and closing shifts; maintaining a safe, secure, clean, and well-maintained facility; handling guest concerns and damage claims; monitoring inventory and reports; and communicating operational matters with leadership. The Assistant Site Leader also manages and develops direct reports, supports hiring and performance management, reviews timecards, and trains team members and future leaders using Tommy's U tools and systems.

The position works in a retail car wash environment, indoors and outdoors, and may involve travel to assist other locations. Site operating hours are Monday through Sunday, 7:00 a.m. to 9:00 p.m.; work may occur outside those hours for maintenance and events. The role involves frequent standing and walking, working in varied weather and a fast-paced environment, operating office equipment, driving between locations or vendors as needed, handling technical and heavy equipment, and lifting up to 50–70 pounds.

Requirements

• At least 2 years of assistant managerial experience.
• Proven experience in a successful guest service role.
• Exceptional verbal and communication skills.
• Ability to problem-solve and multitask.
• High school diploma or GED.
• Ability to work and commute in all weather conditions.
• Ability to communicate, listen, detect, converse, discern, convey, express oneself, and exchange information effectively.
• Ability to walk, bend, twist, turn, stoop, climb steps, reach, and use hands and fingers.
• Ability to work in a fast-paced environment while multitasking.
• Ability to move around an office to access standard office equipment and to operate a computer, keyboard, copy machine, and printer.
• Ability to remain stationary more than 50% of the time, alternating between sitting and standing.
• Ability to drive between company locations, vendors, or suppliers as needed while on the job.
• Ability to frequently stand and move around the car wash and walk for most of each shift.
• Ability to work with heavy and technical equipment, lift 50–70 pounds, and climb ladders.
• Ability to tolerate vibrating tools and a louder-than-normal work environment at times.
• Ability to lift and maneuver up to 50 pounds.

Responsibilities

• Oversee site operations, including accurately tracking invoices, submitting them for payment, and recording them in the Management App.
• Prepare work schedules three weeks in advance that align with projected sales and labor budgets.
• Maintain a safe, secure, clean, and well-maintained operation, including enforcing cleaning and thorough hourly inspections.
• Investigate and resolve guest complaints and issues while delivering high-quality guest service and building guest relationships.
• Perform POS and computer-related systems tasks.
• Manage opening, mid, and closing shifts and perform all opening and closing tasks.
• Maintain the unit, grounds, and car wash; identify maintenance needs, assist with ordering parts, and ensure completion of the Wash Cleaning List.
• Update inventory and reports as needed.
• Communicate necessary business operations to leadership and ensure the site follows Tommy's Express franchise standards.
• Assign team members to positions to support efficient operations and quality service; keep team members on task with clear, written, measurable goals.
• Handle guest damage and incident claims, including collecting information, assisting with claim completion, ordering parts, and contacting guests.
• Drive performance toward top-level KPIs within the franchise community.
• Manage and develop direct reports, maintain accountability, and follow checklists.
• Act as an ambassador for the Unlimited Club.
• Interview and hire qualified candidates professionally and in accordance with federal labor guidelines.
• Handle disciplinary and human resources issues; conduct performance evaluations and disciplinary actions; create corrective actions with HR support; and assist with mid-year and year-end reviews.
• Review and approve timecards.
• Train and onboard new team members in all positions using Tommy's U training tools and systems, and verify completion of assigned training.
• Ensure team members understand situational awareness and current safety procedures.
• Implement and enforce policies, procedures, and the employee handbook.
• Develop future leaders in shift operations, scheduling, handling warranty request reports, team-member issue documentation, and managing the hourly position board.
• Perform other duties as assigned; duties and responsibilities may change at any time with or without notice.

Benefits

• Base pay and eligibility for an annual profit-sharing bonus.
• Full insurance package including health, dental, vision, life, disability, and Employee Assistance.
• 401(k) match and complimentary financial planning services.
• Dependent care FSA with on-site daycare options.
• Paid time off and paid holidays.
• Continued education and tuition assistance.
• Learning and development program.
• Opportunity for internal growth for motivated and high-performing team members.
• Fun, energetic, family-oriented work culture with an emphasis on team-member morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED