Retail Assistant Manager – Pickleball Pro Shop (Meridian)

Selkirk Sport•Meridian, ID

4d•$21 - $24•Onsite

About The Position

Selkirk’s Meridian Pro Shop is seeking a Retail Assistant Manager to oversee day-to-day operations at its Meridian location. The role makes independent decisions on store operations, customer service, and team coordination while partnering with the Pro Shop Manager in Coeur d'Alene. The shop serves pickleball players with paddle demonstrations, fittings, and sales of equipment and apparel; the manager is expected to deliver a premium, consultative customer experience and develop a team that maintains the same standards. Responsibilities include opening and closing the shop, maintaining displays and store cleanliness, leading sales and paddle trials, resolving customer issues, processing warranty claims and returns, scheduling and training part-time associates, tracking tasks, reconciling the till, making bank deposits, purchasing supplies within approved limits, and receiving shipments. The role will also train to take over physical inventory management for the Meridian location. This is a full-time, hourly, 40-hour-per-week, on-site position in Meridian. The schedule follows store hours and includes weekends, with flexibility for product launches, holidays, and events. Occasional travel to Coeur d’Alene for training and to off-site community or tournament events is required. The work takes place in an indoor retail setting with an on-site demo court, with occasional outdoor exposure at off-site events. Physical duties include standing and moving around the retail floor and back room for extended periods, handling merchandise and equipment weighing up to 40 pounds, regularly using hands and fingers, and performing close-vision tasks. Compensation is $21.00–$24.00 per hour, based on experience. Benefits include medical, dental, and vision insurance; a traditional or Roth 401(k) with company match; paid time off and company holidays; paid sick leave; company-paid life and AD&D insurance; telemedicine; an Employee Assistance Program; voluntary benefits; and discounts on Selkirk gear and participating brands.

Requirements

At least 2 years of retail or customer service experience, including at least 1 year as a shift lead, keyholder, supervisor, or assistant manager.
A proven track record of dependability and sound judgment when working independently.
Experience with cash handling, till counts, and deposits.
Strong communication, conflict-resolution, and customer service skills.
Comfort learning POS, ticketing, and task-management systems.
Interest in pickleball and availability to work on-site, including weekends and holiday peaks.
Ability to work full-time, 40 hours per week, on-site in Meridian, with a schedule that follows store hours and flexibility for launches, holidays, and events.
Ability to move around the retail floor and back room and stand at the counter for extended periods.
Ability to lift, carry, push, or pull merchandise, fixtures, carts, and equipment up to 40 pounds, with assistance or equipment as needed.
Regular use of hands and fingers to operate POS equipment, handle and tag merchandise, set displays, and demo products.
Close vision for transactions, SKU and price checks, and quality inspections.

Nice To Haves

Experience in sporting goods, specialty retail, or a high-touch consumer brand.
Experience scheduling and leading part-time staff.
Experience with Shopify POS or a similar system.
Being an active pickleball player with knowledge of paddles.

Responsibilities

Open and close the shop and complete daily tasks for displays, cash wrap, restocking, zoning, cleaning, and lock-up.
Own the store cleaning schedule and ensure cleaning is completed.
Lead the sales floor by greeting customers, conducting paddle trials and fittings, and selling paddles, apparel, bags, and accessories.
Deliver a premium, consultative Selkirk experience to every customer.
Make final decisions on in-store escalations, policy exceptions, and refunds.
Process and accurately document in-store warranty claims and returns according to Selkirk policy using the POS.
Build the weekly schedule for part-time associates to cover every open hour.
Train associates on products, POS, daily tasks, and store standards.
Assign and track tasks in the store management system and coordinate with the Coeur d’Alene shop.
Plan team-building events every other month.
Complete monthly till reconciliation and bank deposits.
Purchase daily shop supplies using the company card within approved limits.
Receive and check in shipments and train to take over physical inventory management for the Meridian location.
Travel occasionally to Coeur d’Alene for training and to off-site community or tournament events.

Benefits

Medical, dental, and vision insurance beginning the first of the month after the start date.
Traditional or Roth 401(k) with company match of 100% of the first 2% and 50% of the next 3%.
40 hours of paid time off annually, accrued each pay period, plus paid company holidays.
At least three days of paid sick leave annually, with additional leave where required by state law.
Company-paid life and AD&D insurance, with additional coverage options.
No-cost telemedicine for the employee and household.
Confidential Employee Assistance Program and additional voluntary benefits.
75% off Selkirk gear and up to 60% off participating outdoor, fitness, and nutrition brands through ExpertVoice.
Hands-on training at the Coeur d'Alene location.
On-site demo court and team-building events.