ASM 2

Goodwill Industries of Northwest NC•Sherrills Ford, NC

2d•Onsite

About The Position

The Retail Assistant Manager II provides store leadership at Goodwill’s largest store sites, with particular responsibility for the processing and warehouse areas and the staff who sort and grade incoming goods. The role also handles escalated customer issues and demonstrates friendly customer service, teamwork, integrity, and adherence to company guidelines. The assistant manager is accountable for helping meet company goals and is expected to be interested in learning about store budgets and other aspects of management in a varied, fast-paced environment. The role assists with staffing and store operations, including hiring, scheduling, counseling, and terminating staff as requested; achieving production and sales goals; closing and securing the store; reconciling cash and maintaining operational records; serving customers and operating the cash register; receiving, pricing, and stocking donations; and processing textiles and clothing.

Requirements

High school diploma or GED.
Five years of progressive management experience.
Experience in a retail or production facility, or a facility similar to Goodwill Stores.
Valid driver's license.
Demonstrated integrity and resourcefulness; ability to follow company guidelines and lead by example.

Nice To Haves

Associate’s degree in a business-related field.
Interest in learning about store budgets and other elements of the management role.

Responsibilities

Assist with hiring, scheduling, counseling, and terminating staff as requested.
Ensure production and sales goals are met.
Close the store, reconcile cash with daily sales reports, and secure the facility for the night.
Prepare and maintain records of store operations, including daily sales reports, cash deposits, and opening and closing reports.
Operate the cash register and provide customer service.
Receive, price, and stock donations.
Hang, inspect, and tag textiles and clothing in a production-style setting.
Lead and supervise staff in the processing and warehouse areas, including sorting and grading incoming goods.
Handle elevated customer issues and model friendly customer service and teamwork.
Hold associates and self accountable for meeting company goals.