Asm 2

Goodwill Brand•Sherrills Ford, NC

1d•Onsite

About The Position

The Retail Assistant Manager II provides store leadership at one of Goodwill Industries of Northwest North Carolina’s largest store sites, with particular leadership responsibility for the processing and warehouse operations and staff who sort and grade incoming goods. The role also handles elevated customer issues and models friendly customer service and teamwork for store staff. The assistant manager is expected to lead by example, act with integrity, follow company guidelines, and hold themselves and associates accountable for company goals. The role offers exposure to store budgets and other aspects of management in a varied, fast-paced environment. Responsibilities include supporting staff hiring, scheduling, counseling, and termination as requested; meeting production and sales goals; closing the store, reconciling cash against daily sales reports, and securing the facility; maintaining operating records; providing register and customer service; receiving, pricing, and stocking donations; and hanging, inspecting, and tagging textiles and clothing in a production-style setting. Receivers may occasionally lift and carry up to 50 pounds and frequently lift and carry 10 to 35 pounds.

Requirements

High school diploma or GED required.
Five years of progressive management experience required.
Experience in a retail or production facility, or a facility similar to Goodwill stores, required.
Valid driver's license required.
Must demonstrate integrity and resourcefulness and be comfortable in a varied, fast-paced environment.
Must have strong customer service skills.

Nice To Haves

Associate’s degree in a business-related field preferred.
Interest in learning about store budgets and other elements of the management role.

Responsibilities

Assist with hiring, scheduling, counseling, and terminating staff as requested.
Ensure production and sales goals are met.
Close the store, reconcile cash with daily sales reports, and secure the facility for the night.
Prepare and maintain store operating records, including daily sales reports, cash deposits, and opening and closing reports.
Operate cash registers and provide customer service, including handling elevated customer issues.
Receive, price, and stock donations.
Hang, inspect, and tag textiles and clothing in a production-style setting.
Lead processing and warehouse staff who sort and grade incoming goods.
Model friendly customer service, teamwork, integrity, and compliance with company guidelines.
Hold associates and self accountable for meeting company goals.