Retail Alterations Tailor/Seamstress, Aventura - Full Time

Macy's•Aventura, FL

2d•Onsite

About The Position

The Tailor/Seamstress sews garments to repair them or alter them to customers’ preferences and operates sewing equipment. The role includes performing garment alterations and minor repairs, advising customers on garment fit and care, and ensuring an exceptional customer experience. The position also involves documenting alterations, pressing and steaming garments, maintaining department records, communicating supply needs, and carrying out complex customer fittings as needed. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
Ability to adapt quickly to changing priorities.
Ability to work independently and as part of a team.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to lift at least 50 pounds and meet the physical demands of the role, including prolonged standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Nice To Haves

Prior experience.

Responsibilities

Perform garment alterations, including adjusting sleeves, backs, sides, collars, bodices, shoulder pads, waists, hems, lengths, and cuffs.
Make minor garment repairs, such as replacing buttons, mending seams, and replacing hems.
Provide an exceptional customer experience and prioritize the customer.
Advise customers on garment fit and care.
Write alteration tickets documenting the requested work.
Press and steam garments before returning them to customers.
Maintain knowledge of styles, fits, and fabrics to serve customers effectively.
Maintain records for the alterations department.
Inform the team leader or CSX manager of daily supply needs.
Perform complex customer fittings as needed.
Follow shortage programs and procedures.
Maintain dependable attendance and punctuality.
Operate sewing machines and perform basic maintenance on them.