ReStore Assistant Manager

HABITAT FOR HUMANITY PHILADELPHIA INC•Philadelphia, PA

5d•$21 - $23•Onsite

About The Position

The ReStore Assistant Manager at Habitat for Humanity Philadelphia supports the daily operations of the ReStore, assists managerial leadership, and ensures compliance with affiliate directives and policies. The role includes opening and closing the store, training and motivating staff, helping achieve ReStore goals, and delivering excellent customer service. The Assistant Manager oversees timely customer pickups, serves as a point of contact for volunteers, and provides onsite support for day-to-day technology issues by troubleshooting and coordinating solutions. The position supports store administration and financial processes, including reconciliation of daily sales and accurate closing of financial transactions. It also assists with staff onboarding, scheduling, supplies and equipment tracking, merchandising and pricing coordination, volunteer and staff supervision, store events, and customer and donor concerns. The role works with the ReStore Manager, Warehouse Manager, vendors, and the Computer and Information Systems Manager.

Requirements

At least two years of experience in retail, resale, or hospitality.
Demonstrated knowledge of store operations, policies, and procedures.
Strong written and oral communication skills.
Proficiency in Microsoft Office Suite and Outlook.
Ability to communicate effectively and collaborate with people from diverse backgrounds, including staff, volunteers, partner families, donors, and customers.
Ability to establish and maintain effective working relationships with staff, volunteers, and the public.
Initiative, self-motivation, and ability to work independently and as part of a team.
Strong problem-solving and critical evaluation skills, flexibility, and ability to perform well under pressure.
Strong attention to detail and ability to follow through on tasks.
Ethical practice and strong relationship management competencies.
Ability to stand for extended periods and move and handle merchandise and fixtures throughout the store, including lifting at least 50 pounds.
Proficiency in using a cash register.

Nice To Haves

Retail merchandising or décor/design experience.
High school diploma or GED.

Responsibilities

Support the ReStore Manager in managing day-to-day store operations.
Open and close the store and ensure accurate closing of daily financial transactions.
Follow financial reporting standards, including reconciling daily sales.
Plan, schedule, prioritize, coordinate, delegate, and manage multiple tasks.
Assist with selecting and onboarding new ReStore staff.
Track supplies, equipment, and essential store items.
Apply ReStore policies impartially and recommend policy changes where appropriate.
Work with the Warehouse Manager to ensure accurate item pricing and maintain the maximum amount of product on the sales floor.
Step in to lead or tour volunteers when volunteer coordinators are unavailable.
Assist with onsite supervision of staff and volunteers and help ensure a safe environment for staff, shoppers, donors, and volunteers.
Help coordinate store operations, staff and volunteer schedules, and special events.
Engage customers, provide excellent service, and handle customer and donor complaints professionally.
Liaise with staff and vendors regarding ReStore technology tickets, contact vendors during service outages, attempt initial troubleshooting of device issues, and document information needed for continued troubleshooting.
Inform the Computer and Information Systems Manager of technology issues.
Perform other duties assigned by the ReStore Director or ReStore Managers.