Restaurant Team Member

Potbelly•Shoreline, WA

8d•Onsite

About The Position

A Potbelly Associate works in an assigned shop and helps create a positive customer experience by providing fast, friendly, and efficient service; preparing consistent, quality food; and maintaining a clean, inviting environment. Associates demonstrate Potbelly’s values and behaviors, engage customers, fulfill orders accurately, and follow food, cleanliness, security, and safety standards. The role is part-time and nonexempt. Compensation is listed as $17.13 to $19 per hour plus tips, based on skills and qualifications. The posting notes that the applicant would work for an independent Potbelly franchisee, which sets its own employment terms, wages, and benefits.

Requirements

Must be at least 16 years old.
Must be friendly and customer-service-oriented, with strong verbal communication skills.
Must maintain neat and clean hygiene.
Must be able to handle a knife confidently.
Must be able to work in a fast-paced environment with a sense of urgency and as part of a team.
Must be able to comprehend and communicate in English verbally and in writing to perform job responsibilities.
Must demonstrate leadership behaviors and values aligned with Potbelly.
For employees in Illinois, food safety certification is required within 30 days of employment; failure to obtain it results in termination.
Must be able to stand or walk for at least 3 hours or as needed, and sustain frequent, well-paced mobility for periods up to 3 hours or as needed.
Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Must frequently reach, feel, bend, stoop, carry, finely manipulate objects, and key in data.
Must tolerate warm and cool environments, higher noise levels, and potential allergens including peanuts, egg, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

Demonstrate and reinforce Potbelly’s behaviors and values in interactions with customers and coworkers.
Prepare sandwiches, salads, soups, cookies, ice cream, and other products according to Potbelly recipe standards.
Follow food safety, health, cleanliness, shop security, and safety requirements; maintain personal hygiene and wear a clean uniform.
Fulfill orders quickly and accurately, acting with urgency and engaging customers in friendly conversation.
Handle raw and finished food waste according to established procedures.
Restock the food line, chips, and cooler.
Work at multiple stations, including load, dress, shakes, cash, prep, and front, as directed by a manager or shift leader.
Deliver catering orders in accordance with the Catering Driver and Delivery Agreement.
Prepare meats and cheeses; use the automatic slicer to prepare food items if at least 18 years old.
Clean tables, counters, floors, bathrooms, kitchen areas, and utensils, and take out trash.
Operate the cash register and follow cash-handling procedures, including balancing cash.
Handle customer complaints and issues effectively.
Take delivery, catering, and pickup orders by phone.
Discuss Potbelly’s history with others.
Perform other duties as assigned.