RESTAURANT SUPERVISOR SPORTS BAR

The Pueblo of Sandia•Albuquerque, NM

3d•$21 - $24•Onsite

About The Position

The Restaurant Supervisor is responsible for the success of an assigned Sandia Resort and Casino food outlet. The role supervises day-to-day operations during an assigned shift, spending at least 90% of the time on the floor interacting with guests and coaching employees. The supervisor ensures service levels match forecasted needs and daily business volumes, solicits guest feedback, and maintains a clean, organized, safe, and comfortable environment for employees and guests. The role teaches and supports employees, enforces policies and procedures and appearance standards, and uses progressive discipline as needed. The supervisor oversees food and beverage service, monitors food quality and guest satisfaction, addresses complaints, and helps ensure consistent service. Responsibilities include leading employees, coordinating staffing and daily communication, maintaining health and safety requirements, and supporting operational procedures involving service equipment, cash registers, and funds. The supervisor may also assist management with administrative duties and performs other job-related duties as assigned. The position requires a high school diploma, GED, or equivalent; one year of supervisory experience; and two years of restaurant or food-service experience. Relevant work experience or education may be substituted. The employee must complete the New Mexico Food Handlers course and obtain and maintain a New Mexico Alcohol Server’s License upon hire, pass a stringent background investigation, and undergo pre-employment and random drug screening. Work is performed indoors and outdoors, may involve exposure to extreme temperatures, inclement weather, hazards, and elevated noise, and requires a flexible schedule for weekends and holidays if needed. The role requires the ability to lift at least 25 pounds and perform the listed physical activities.

Requirements

High school diploma, GED certification, or equivalent; relevant work experience or education may be substituted to satisfy education and/or work experience.
One year of supervisory experience; relevant work experience or education may be substituted to satisfy education and/or work experience.
Two years of experience in a restaurant or food-service capacity; relevant work experience or education may be substituted to satisfy education and/or work experience.
Must successfully complete the New Mexico Food Handlers course upon hire.
Must obtain and maintain a New Mexico Alcohol Server’s License upon hire.
Must successfully pass a stringent background investigation.
Must undergo pre-employment and random drug screening.
Ability to lead, manage, motivate, and inspire a diverse team and demonstrate professionalism, integrity, and a positive attitude.
Ability to supervise and direct employees and exercise sound personnel management practices.
Ability to deal effectively and professionally with the public and attend to customer needs.
Ability to write and prepare standard reports and documents, and maintain confidential information.
Knowledge of buffet line operating requirements; minimum temperature requirements for food and drink preservation; casino purchasing requirements for food and drink preservation; and applicable Tribal, federal, state, and local sanitary regulations for food and drink preparation, maintenance, storage, and sales.
Ability to maintain the highest standard of personal hygiene and foster teamwork.
Ability to work a flexible schedule, including weekends and holidays if needed.
Ability to lift at least 25 pounds and perform the physical activities and movements described in the posting, including balancing, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, talking, and specified trunk, arm, leg, and hand movements.

Responsibilities

Oversee day-to-day operations of an assigned food outlet during the assigned shift, spending at least 90% of the time on the floor interacting with guests and coaching employees.
Ensure food and beverage employees provide guests with fast, friendly, and timely service.
Interact with guests to ensure food quality and service meet expectations, resolve issues before guests leave, and address complaints promptly.
Monitor food quality, presentation, service standards, and guest satisfaction.
Solicit, gather, and analyze guest feedback and help implement improvements.
Maintain clean, safe, neat, organized, and comfortable food and beverage areas for guests and employees.
Lead, support, train, coach, evaluate, and provide feedback to team members; set performance expectations and address conflicts or employee issues.
Delegate duties and responsibilities, provide clear direction, and support efficient workflow and productivity.
Manage staff schedules to optimize staffing and support operations during peak periods.
Conduct daily shift stand-up meetings to communicate property information, changes, specials, promotions, service steps, and procedures; follow up to ensure understanding.
Communicate expectations, instructions, and updates, and foster feedback, collaboration, and teamwork among employees.
Coordinate with other departments and management and support effective communication between front-of-house and back-of-house teams.
Ensure workers comply with health and safety standards and regulations.
Ensure food and beverage products meet established standards and complete and file temperature logs each applicable shift.
Ensure service equipment is handled safely and report mechanical problems for repair.
Maintain and close InfoGenesis cash registers at designated times, keep backup kits available for power outages, and follow security measures for funds traveling to and from the casino vault.
Complete computer-assisted training in a timely manner and maintain punctual and regular attendance according to the assigned schedule and Attendance Policy.
Maintain appearance and uniform standards and enforce policies, procedures, and internal controls.
Provide guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members.
Support management with administrative responsibilities as needed and perform other job-related duties as assigned.