Restaurant Supervisor - Employee Pub

Nemacolin•Wharton Township, PA

About The Position

The Restaurant Supervisor supports The Pub at Wisteria, a restaurant, bar, event venue, and gathering space primarily for Nemacolin associates and their families. Working alongside the Restaurant Manager, Culinary Team, and Wisteria leadership, the supervisor guides daily service, coaches associates, supports team development, and helps ensure shifts are organized, welcoming, and engaging. The role combines floor leadership, guest engagement, team training, operational support, and inventory oversight. It includes leading shifts, assisting associates during service, responding to guest questions and concerns, coordinating front-of-house and back-of-house priorities, and reinforcing food safety, liquor law compliance, sanitation, and departmental procedures. The supervisor also supports onboarding, inventory and ordering needs, special events, team activities, and initiatives that strengthen the associate community.

Requirements

Minimum one to two years of supervisory experience in a food and beverage restaurant or outlet.
Basic bartending knowledge or experience sufficient to support beverage operations and responsible alcohol service.
Superior guest service experience.
Strong knowledge of hospitality and service standards.
Current ServSafe Food Safety Manager Certification and RAMP Owner/Manager and Server/Seller Certification, or ability to obtain them within 60 days of hire.
Strong communication skills and ability to build positive front-of-house and back-of-house relationships.
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to perform basic mathematical functions.
Fluency in English.
Ability to work varying shifts, including evenings, late nights, weekends, holidays, and special events.
Ability to lift, push, pull, and carry 5 to 30 pounds.
Ability to stand continuously for extended periods and perform restaurant-operation physical tasks, including bending, kneeling, climbing, and equipment operation.
Enthusiasm for hospitality and creating experiences that bring people together.
Positive leadership presence, sound judgment, composure, strong organizational skills, and attention to detail.
A coaching mindset, professionalism, discretion, integrity, flexibility, adaptability, and a hands-on approach.

Nice To Haves

Experience in a Forbes Four-Star or Forbes Five-Star environment.

Responsibilities

Support daily restaurant operations and help create a welcoming, community-focused dining experience.
Lead shifts, support associates on the floor, provide real-time coaching, and reinforce service standards.
Help prepare the operation for service through communication, organization, supply management, and attention to daily details.
Train new associates, support onboarding, provide constructive feedback, and help associates build confidence.
Maintain a visible presence and respond professionally to guest questions, concerns, and service opportunities.
Coordinate and communicate with front-of-house and back-of-house teams to support daily restaurant priorities.
Reinforce food safety, liquor law compliance, sanitation standards, and departmental procedures.
Support special events, team activities, and initiatives that strengthen the culture and community of The Pub.
Assist leadership with inventory management, ordering needs, shift execution, and departmental communication.
Help resolve operational challenges and maintain a positive guest experience.

Benefits

Paid training and continuous learning opportunities.
Leadership development and accelerated leadership pathways.
Mentorship, coaching, and cross-functional experience.
Monthly recognition opportunities for associates, leaders, and teams.
Competitive compensation and an attractive 401(k) program.
Medical, dental, and vision coverage available.
Paid time off.
Educational and career advancement support.
Savings across resort dining, retail, spa, and activities.
Discounted associate meals, dry cleaning, and uniform services.
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.