Restaurant Supervisor - Crowne Plaza Asheville

Hulsing Enterprises • Asheville, NC

11d

About The Position

The Restaurant Supervisor is responsible for the day-to-day supervision of the front-of-house restaurant and bar teams and assists with catering operations. The role helps ensure guests receive service that meets hotel standards while maintaining compliance with local and state requirements for sanitation, safety, and work rules. The supervisor supports staff training, shift operations, scheduling, performance feedback, and the cleanliness and proper operation of department areas and equipment.

Requirements

• Minimum 2 years of experience in Food and Beverage.
• Effective problem-solving abilities.
• Excellent written and verbal communication skills.
• Well organized and able to prioritize tasks.

Responsibilities

• Approach encounters with guests and employees in a friendly, service-oriented manner.
• Respond efficiently and accurately to guest complaints.
• Assist in the ongoing training of servers, bartenders, and bussers to provide high-quality service.
• Communicate information and ideas clearly and work effectively in stressful, high-pressure situations with minimal supervision.
• Ensure the front-of-house restaurant and bar comply with local and state codes concerning sanitation, safety, and work rules.
• Supervise individual shifts and help ensure dining guests are served according to hotel standards.
• Supervise and staff in accordance with staffing guidelines and the training manual.
• Adjust schedules throughout the week to meet business demands.
• Maintain knowledge of the restaurant’s food and drink offerings and activities and services in surrounding areas.
• Ensure completion of department daily and weekly checklists.
• Provide timely performance feedback to staff.
• Ensure staff are trained in the correct use and care of department equipment.
• Inspect public areas daily for cleanliness and assign projects as needed.
• Ensure chemicals are correctly used, labeled, and stored.
• Perform other duties as assigned.
• Assist with catering operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed