Food Service - Restaurant Supervisor

SSA Group • Washington, DC

1d

About The Position

SSA partners with cultural attractions to design hospitality experiences, bringing together admissions, culinary, and retail services through a focus on people, innovation, and operational intelligence. The Restaurant Supervisor helps deliver SSA’s 452 Hospitality approach by creating warm, welcoming, and memorable experiences for guests and clients while supporting the organization’s mission and business needs.

Reporting to the Restaurant Manager, Food Operations Manager, or General Manager, this role oversees day-to-day food service functions, with particular emphasis on front-of-house operations. The supervisor supports seasonal planning, food concepts, equipment needs, financial forecasts, business processes, staff training, guest service, facility cleanliness, and safe operations. They work closely with managers and client staff, and manage employees in accordance with state and federal labor laws.

The position requires one to two years of operations management experience, depending on sales, and ServSafe or Food Handling certification. Candidates must be at least 18; all educational backgrounds are eligible. The role requires standing for extended periods, handling boxes weighing up to 35 pounds, and working varied hours, including nights, weekends, and holidays as needed.

Requirements

• One to two years of operations management experience, depending on sales; additional years of experience may be applicable.
• ServSafe or Food Handling certification.
• Must be at least 18 years old.
• Strong interpersonal and communication skills, including the ability to communicate with the client, General Manager, and headquarters personnel.
• Proven leadership skills and understanding of team building, development, and fostering partnerships.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed, including lifting and performing the job’s functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Execute operational systems, processes, and policies in support of the organization’s mission, business needs, client expectations, and SSA expectations.
• Assist with planning for the upcoming season, including food concepts, equipment needs, and operational excellence.
• Help manage the location’s financial forecasts, information flow and management, business processes, and organizational planning, under the direction and guidance of the Restaurant Manager.
• Oversee food service training and staff orientation according to the onsite handbook, and set expectations through guidance.
• Ensure SSAfety training is completed for all staff upon hire.
• Fulfill guest needs promptly and efficiently and resolve complaints effectively.
• Maintain food quality and facility cleanliness, and provide a clean, safe, and organized work environment for employees and guests.
• Oversee day-to-day functions of food services and programs, particularly front-of-house operations.
• Work with managers on established maintenance schedules and manufacturer instructions for equipment.
• Provide safety training in lifting, carrying, hazardous material control, chemical control, and basic first aid.
• Maintain a close working relationship with client staff.
• Help manage all operational functions of the restaurant.
• Manage employees in accordance with state and federal labor laws.
• Uphold and demonstrate an understanding of company policies and procedures.
• Perform other tasks as necessary or as circumstances require.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: employees must be 21 or older, have completed one year of employment and 1,000 hours worked, and enroll during an Open Enrollment Period.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed