Food & Beverage Supervisor, Restaurant

MCR Hotels•Tallahassee, FL

About The Position

The Food & Beverage Supervisor oversees food and beverage operations at the DoubleTree by Hilton Hotel Tallahassee, providing an excellent guest experience while maximizing sales and revenue through customer satisfaction and team member engagement. The role follows MCR’s standards for cleanliness, friendliness, organization, safety, product quality, and teamwork. The supervisor trains and directs team members, monitors service and operational standards, handles cash and inventory, and supports restaurant service. The position also includes guest-facing duties such as greeting and seating guests, presenting menus and wine lists, taking reservations, and processing payments. Employees may be asked to perform other job-related duties as directed. This is an at-will position and the job description does not create an employment contract.

Requirements

Food and beverage experience is required; hospitality-environment experience is preferred.
Positive, can-do attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
Ability to communicate information and ideas clearly.
Desire to serve guests and provide hospitality.
Must be at least 18 years old.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, never work off the clock, and clock in and out for breaks at scheduled times.
Must provide sufficient notice when calling out, as directed by a supervisor.
Ability to read, write, understand, and communicate effectively in English, including interpreting safety rules, operating and maintenance instructions, procedures, business records, and statistical reports.
Ability to write routine reports and correspondence in English using prescribed formats and standard grammar and punctuation.
Ability to speak effectively in English before groups such as customers or employees.
Ability to meet the physical demands of sustained standing, walking, repetitive wrist, hand, or finger motions, and carrying supplies and other items.

Nice To Haves

Experience in a hospitality environment.

Responsibilities

Train workers in food preparation and in service, sanitation, and safety procedures.
Compile and balance cash receipts at the end of the day or shift; handle cash and prepare deposits.
Supervise and participate in cleaning kitchen and dining areas.
Resolve customer complaints about food service.
Control inventories of food, equipment, and liquor, and report shortages.
Requisition needed supplies and equipment.
Observe and evaluate workers and work procedures to ensure quality and service standards; participate in disciplinary documentation.
Inspect supplies, equipment, and work areas to ensure efficient service and standards.
Assign duties, responsibilities, and workstations to team members.
Perform personnel actions, including hiring and firing, and provide employee orientation and training.
Create work schedules and organize employee time sheets.
Recommend improvements to work procedures and worker performance to increase service quality and job safety.
Record production, operational, and personnel data on specified forms.
Develop equipment maintenance schedules and arrange repairs.
Greet and seat guests, and present menus and wine lists.
Schedule parties and take reservations.
Present bills and accept payments.
Provide friendly, welcoming guest service, use guest names when possible, and respond to guest concerns with hospitality and urgency.
Maintain clean, organized, and safe workspaces, and help clean guest rooms or public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Wear an approved clean uniform and nametag, maintain grooming standards, and communicate and collaborate professionally with team members.