Food & Beverage Supervisor, Restaurant

MCR • Tallahassee, FL

4d • $18 - $20

About The Position

The Food & Beverage Supervisor oversees food and beverage operations at the DoubleTree by Hilton Hotel Tallahassee and works to deliver an excellent guest experience. The role focuses on maximizing sales and revenue through guest satisfaction and team member engagement. The supervisor supports MCR’s standards for cleanliness, friendliness, organization, safety, product consistency, quality, and teamwork.

This position includes supervising and participating in restaurant and kitchen activities, guiding team members, managing cash and inventory, maintaining service and safety standards, and addressing guest concerns. The supervisor may also greet and seat guests, manage reservations and parties, present menus and bills, and accept payments. Employees are expected to follow assigned schedules and procedures, maintain professional communication, and perform other related duties as assigned.

Requirements

• Experience in food and beverage is required.
• Must be at least 18 years old to perform the job.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must communicate information and ideas clearly and desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at designated times and provide sufficient notice when calling out, as directed by a supervisor.
• Must read, write, understand, and communicate effectively in English.
• Must read and interpret English safety rules, operating and maintenance instructions, procedures, and business records and statistical reports.
• Must write routine reports and correspondence in English using prescribed formats and applicable writing conventions.
• Must speak effectively in English before groups such as customers or employees.
• Must be able to stand for sustained periods, walk for long distances or between work sites, make repetitive wrist, hand, and finger motions, and carry certain supplies, linens, and other items.

Nice To Haves

• Experience in a hospitality environment is preferred.

Responsibilities

• Train workers in food preparation, service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift; handle cash and prepare deposits.
• Supervise and participate in cleaning kitchen and dining areas.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, and liquor, and report shortages.
• Requisition necessary supplies and equipment.
• Observe and evaluate workers and work procedures to ensure quality and service standards; participate in disciplinary documentation.
• Inspect supplies, equipment, and work areas to ensure efficient service and standards.
• Assign duties, responsibilities, and workstations to team members.
• Perform personnel actions, including hiring and firing, and provide employee orientation and training.
• Create work schedules and organize employee time sheets.
• Recommend improvements to work procedures and worker performance to increase service quality and job safety.
• Record production, operational, and personnel data on specified forms.
• Develop equipment maintenance schedules and arrange repairs.
• Greet and seat guests, and present menus and wine lists.
• Schedule parties and take reservations.
• Present bills and accept payments.
• Maintain clean, organized, and safe workspaces, and assist with cleaning guest rooms or public spaces as needed.
• Support guest satisfaction by welcoming guests, using names when possible, handling challenging situations with hospitality and urgency, and maintaining knowledge of hotel features, amenities, groups, and events.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Communicate clearly, honestly, and professionally and collaborate with team members to support guests and hotel operations.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed