Food Service - Restaurant Supervisor

SSA Group, LLC • Washington, DC

2d

About The Position

The Restaurant Supervisor supports the day-to-day operations of food services and programs, with a specific focus on front-of-house operations. With guidance from the Restaurant Manager, the supervisor helps manage financial forecasts, information flow, business processes, and organizational planning. The role oversees staff training and orientation, supports seasonal planning for food concepts and equipment needs, and helps maintain operational excellence.

The supervisor delivers welcoming guest experiences, responds efficiently to guest needs and complaints, maintains food quality and facility cleanliness, and ensures a clean, safe, and organized environment for employees and guests. The role works closely with managers and client staff, supports equipment maintenance and safety training, and manages employees in accordance with state and federal labor laws. The position reports to the Restaurant Manager, Food Operations Manager, or General Manager.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Proven leadership skills and an understanding of team building and development and fostering partnerships.
• Exceptional problem-solving and decision-making skills, along with the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills sufficient for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as necessary; the role entails lifting and performing the listed functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• One to two years of operations management experience, depending on sales; additional experience may be applicable.
• ServSafe or Food Handling certification.
• Must be at least 18 years old.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in accordance with 452 Hospitality.
• Execute operational systems, processes, and policies in support of the organization’s mission, business needs, and client and SSA expectations.
• Assist with seasonal planning for food concepts, equipment needs, and operational excellence.
• Help manage the location’s financial forecasts, information flow and management, business processes, and organizational planning under the direction of the Restaurant Manager.
• Oversee food service training and staff orientation according to the onsite handbook, and set expectations through guidance.
• Ensure SSAfety training is completed for all staff upon hire.
• Respond to guests’ needs quickly and efficiently and resolve complaints effectively.
• Maintain food quality and facility cleanliness.
• Maintain a clean, safe, and organized work environment for employees and guests.
• Manage day-to-day food services and programs, with a specific focus on front-of-house operations.
• Work with managers on equipment maintenance schedules in accordance with manufacturers’ instructions.
• Provide safety training in lifting, carrying, hazardous material control, chemical control, and basic first aid.
• Maintain a close relationship with client staff to support a positive working relationship.
• Help manage all operational functions of the restaurant.
• Manage employees in accordance with state and federal labor laws.
• Uphold and demonstrate an understanding of company policies and procedures.
• Perform other tasks as deemed necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed