Food Service - Restaurant Supervisor

SSA Group • Oklahoma City, OK

8d

About The Position

The Restaurant Supervisor oversees the day-to-day functions of food services and programs, with a specific focus on front-of-house operations. The role helps manage restaurant operations, supports financial forecasting and business planning under the direction of the Restaurant Manager, and assists with planning food concepts, equipment needs, and operational excellence for the upcoming season. The supervisor trains and orients staff, ensures required safety training is completed, maintains food quality and facility cleanliness, and responds to guest needs and complaints. The role also supports equipment maintenance schedules, workplace safety, employee management in accordance with state and federal labor laws, and positive working relationships with the client’s staff. Other duties may be assigned as needed.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and HQ personnel.
• Proven leadership skills and an understanding of team building and development and fostering partnerships.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• One to two years of operations management experience, depending on sales; additional experience may be applicable.
• ServSafe or Food Handling Certification.
• Must be at least 18 years old.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Execute operational systems, processes, and policies in support of the organization’s mission, business needs, client expectations, and SSA expectations.
• Assist with planning food concepts, equipment needs, and operational excellence for the upcoming season.
• Help manage the location’s financial forecasts, information flow and management, business processes, and organizational planning under the direction and guidance of the Restaurant Manager.
• Oversee food service training and orientation for staff according to the onsite handbook, and set expectations through guidance.
• Ensure SSAfety training is completed for all staff upon hire.
• Fulfill guests’ needs promptly and efficiently and resolve complaints effectively.
• Maintain food quality and facility cleanliness.
• Maintain a clean, safe, and organized work environment for employees and guests.
• Manage day-to-day food service functions and programs, with a focus on front-of-house operations.
• Work with managers on equipment maintenance schedules in accordance with manufacturers’ instructions.
• Provide safety training in lifting, carrying, hazardous-material control, chemical control, and basic first aid.
• Maintain a close relationship with client staff to support a positive working relationship.
• Help manage all operational functions of the restaurant.
• Manage employees in accordance with state and federal labor laws.
• Uphold and demonstrate an understanding of company policies and procedures.
• Perform other tasks as necessary or as assigned when circumstances change.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed