Food Service - Restaurant Supervisor

SSA Group, LLC • Oklahoma City, OK

9d

About The Position

The Restaurant Supervisor is responsible for day-to-day food service functions, with a particular focus on front-of-house operations. Under the direction and guidance of the Restaurant Manager, the role helps oversee restaurant operations, financial forecasts, information flow, business processes, and operational planning. The supervisor supports seasonal planning for food concepts, equipment needs, and operational excellence, and oversees staff training and orientation. The role also maintains service quality, cleanliness, safety, and positive relationships with the client’s staff while delivering warm, welcoming, and memorable guest experiences.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, General Manager, and headquarters personnel.
• Proven leadership skills and an understanding of team building, development, and fostering partnerships.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• One to two years of operations management experience, depending on sales; additional experience may be applicable.
• ServSafe or Food Handling certification.
• Must be at least 18 years old.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Execute operational systems, processes, and policies in support of the organization’s mission, business needs, and client and SSA expectations.
• Assist with seasonal planning for food concepts, equipment needs, and operational excellence.
• Help manage the location’s financial forecasts, information flow and management, business processes, and organizational planning under the Restaurant Manager’s direction.
• Oversee food service training and staff orientation according to the onsite handbook, and set expectations through guidance.
• Ensure all staff complete SSAfety training upon hire.
• Respond to guest needs promptly and efficiently and resolve complaints effectively.
• Maintain food service quality, facility cleanliness, and a clean, safe, and organized environment for employees and guests.
• Manage day-to-day food service functions and programs, with a focus on front-of-house operations.
• Work with managers on equipment maintenance schedules in accordance with manufacturer instructions.
• Provide safety training in lifting, carrying, hazardous-material control, chemical control, and basic first aid.
• Maintain a close relationship with client staff to support a positive working relationship.
• Help manage all operational functions of the restaurant.
• Manage employees in accordance with state and federal labor laws.
• Uphold and demonstrate understanding of company policies and procedures.
• Perform other tasks as necessary or as directed when circumstances change.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed