Food and Beverage - Restaurant Supervisor

Hornblower Group Inc. • Washington, DC

2d • $22

About The Position

The Restaurant Supervisor oversees front-of-house staff during cruise operations to ensure successful restaurant service and memorable guest dining experiences. The role leads the crew while maintaining safety standards and a high level of customer satisfaction. It also involves coordinating restaurant operations, supporting staff development, addressing guest concerns, and working with management to improve performance and profitability.

Requirements

• High school diploma or equivalent.
• At least two years of guest service supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Health and Hygiene certification (SERV Safe).
• Alcohol Service certification (TIPS) for managing onboard bars.
• Excellent guest service skills and a passion for delivering exceptional dining experiences.
• Proficiency with computer systems and software such as POS systems.
• Ability to work in a dynamic, fast-paced environment, including evenings, weekends, and holidays.

Nice To Haves

• Associate degree in hospitality management or a related field.

Responsibilities

• Supervise and coordinate front-of-house restaurant staff to support efficient and effective operations.
• Ensure food and beverages are prepared and served according to quality standards and guest preferences.
• Train and develop staff in customer service, cleanliness, and hygiene.
• Maintain accurate records of transactions, sales, inventory, and customer feedback.
• Resolve guest complaints and handle guest issues promptly and professionally.
• Ensure compliance with health and safety regulations and restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Assist with recruiting and hiring restaurant staff as needed.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED