Food & Beverage Supervisor, Restaurant

MCR • Jacksonville, FL

5d • $18 - $20

About The Position

The Food & Beverage Supervisor oversees food and beverage operations and delivers an excellent guest experience. The role focuses on maximizing sales and revenue through customer satisfaction and team member engagement. The supervisor supports MCR’s standards for cleanliness, friendliness, organization, safety, product quality, and teamwork, and may be required to perform other job-related duties as assigned. This is an at-will position and the job description does not create an employment contract.

The position includes supervising and participating in food service, kitchen, and dining room operations; managing team schedules and assignments; training and evaluating staff; handling guest concerns; and supporting cash, inventory, supplies, equipment, and operational records. The employee must be able to perform the essential functions of the role, with reasonable accommodations considered upon request absent undue hardship.

The role requires a varied schedule that may include evenings, nights, weekends, and holidays according to hotel needs. Physical work includes extended standing and walking, repetitive hand and wrist motions, and carrying supplies and other items. English reading, writing, speaking, and communication skills are required.

Requirements

• Food and beverage work experience is required.
• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen effectively, understand and clarify concerns, and resolve issues raised by coworkers and guests.
• Must communicate information and ideas clearly and have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at the designated scheduled times and provide sufficient notice when calling out, as directed by a supervisor.
• Must be able to read, write, understand, and communicate effectively in English, including reading safety and operating documents, writing routine reports and correspondence, speaking effectively before groups, and interpreting business records and statistical reports.
• Must be able to stand for sustained periods, walk to accomplish tasks, perform repetitive wrist, hand, and finger motions, and carry supplies and other items.

Nice To Haves

• Experience in a hospitality environment is preferred.

Responsibilities

• Train workers in food preparation and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Handle cash and prepare deposits.
• Supervise and participate in cleaning kitchen and dining areas.
• Resolve customer complaints about food service.
• Control inventories of food, equipment, and liquor, and report shortages.
• Requisition needed supplies and equipment.
• Observe and evaluate workers and work procedures to ensure quality and service standards, and participate in disciplinary documentation.
• Inspect supplies, equipment, and work areas to ensure efficient service and standards.
• Assign duties, responsibilities, and workstations to team members.
• Perform personnel actions, including hiring and firing staff and providing orientation and training.
• Create work schedules and organize employee time sheets.
• Recommend improvements to work procedures and employee performance to increase service quality and job safety.
• Record production, operational, and personnel data on specified forms.
• Develop equipment maintenance schedules and arrange repairs.
• Greet and seat guests and present menus and wine lists.
• Schedule parties and take reservations.
• Present bills and accept payments.
• Maintain clean, organized, and safe work areas and support hotel cleanliness standards.
• Support guest satisfaction through welcoming service, knowledge of hotel features and amenities, and prompt handling of challenging guest situations.
• Complete operational checklists accurately and on time and provide accurate, timely shift handover reports.
• Communicate and collaborate professionally with team members and assist beyond traditional role boundaries when business or guest needs require.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed