Food and Beverage - Restaurant Supervisor

Hornblower • Washington, DC

1d

About The Position

The Restaurant Supervisor oversees and leads the front-of-house staff during cruise operations, ensuring efficient restaurant service and a positive dining experience for guests. The role involves maintaining food and beverage quality, customer satisfaction, cleanliness, hygiene, and compliance with safety regulations and restaurant policies. The supervisor also supports restaurant performance through staff development, accurate recordkeeping, guest-issue resolution, and collaboration with management.

Requirements

• High school diploma or equivalent.
• At least two years of guest service supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Certification in Health & Hygiene – SERV Safe.
• Certification in Alcohol Service – TIPS for managing onboard bars.
• Excellent guest service skills and a passion for delivering exceptional dining experiences.
• Proficiency with computer systems and software, such as POS systems.
• Ability to work in a dynamic, fast-paced environment, including evenings, weekends, and holidays.

Nice To Haves

• Associate degree in hospitality management or a related field.

Responsibilities

• Supervise and coordinate front-of-house staff activities to ensure efficient and effective operations.
• Ensure food and beverages are prepared and served according to quality standards and customer preferences.
• Train and develop restaurant staff in customer service, cleanliness, and hygiene.
• Maintain accurate records of transactions, including sales, inventory, and customer feedback.
• Resolve guest complaints and handle guest issues promptly and professionally.
• Ensure compliance with health and safety regulations and restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Assist with recruiting and hiring restaurant staff as needed.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED