Restaurant Shift Supervisor

Perkins•Chaska, MN

8d•Onsite

About The Position

As a Service Leader, you are responsible for achieving guest satisfaction by implementing company policies, procedures, programs, and performance standards. You monitor compliance with company standards and the execution of company policies to support maximum guest satisfaction and a quality work environment. The role also involves handling guest service, shift employee training, payment and cash controls, food safety, equipment and facility upkeep, and communication with the Manager on Duty and coworkers. Additional duties and responsibilities may be assigned as required.

Requirements

Basic sanitation, safety, and customer service skills, which are taught through in-house training.
Trustworthy and reliable when handling guest-check payments and operating a cash register.
Able to communicate clearly.
Able to coordinate multiple tasks simultaneously.
High level of mobility and flexibility.
Able to work irregular hours under heavy stress or pressure during peak times.
High level of coordination.
Able to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Able to fit through an opening 30 inches wide.
Able to frequently reach, bend, push, and pull.
Able to stand and walk continually.

Responsibilities

Ensure guests are properly greeted, seated, and served.
Resolve guest complaints appropriately.
Handle cash, credit card information, gift cards, and guest-check payments properly.
Control the facility and equipment through preventive maintenance, repairs, security measures, and compliance with safety and sanitation requirements.
Monitor food temperatures during hot and cold handling to reduce food-borne illness risks.
Train employees during shifts to support proper and productive performance.
Verify that menu items are prepared and served according to standards.
Anticipate, identify, and correct system breakdowns to achieve guest satisfaction.
Communicate with the Manager on Duty and coworkers about product or service deficiencies, equipment issues, safety problems, and other concerns.
Manage the change fund, cash register, and guest-check control, supporting unit sales, profits, guest satisfaction, and cost controls.

Benefits

Parental leave
401(k) retirement savings plan with company match
Competitive salary and pay
Service Award Incentive
Daily Pay access
Comprehensive health benefits, including medical, dental, and vision
Flexible schedule
Complimentary pancakes and meal discounts
Employee discount program
Educational assistance through DeVry University, including a complimentary laptop; immediate family members are also eligible
Career development pathway
Three college credit hours for completing manager training