Restaurant Shift Supervisor

MOD Pizza•Newberg, OR

About The Position

As a Shift Supervisor at MOD, you lead restaurant operations during scheduled shifts and support training for new hires, program rollouts, and restaurant standards. You may be the most senior squad member on shift and are responsible for helping the team complete essential tasks, deliver outstanding guest experiences, and maintain smooth operations. You support restaurant management and guide squad members by providing feedback, answering questions, and offering direction. You model MOD’s purpose in your interactions and prepare the squad for success during shifts, training, and changing restaurant needs. You lead by example, direct the team, and help deliver the MOD experience. The role flexes between leading and performing tasks according to the needs of the restaurant and squad. Compensation is listed as $22.10 per hour, combining a $17.00 hourly wage and average tips of $5.10 per hour earned at this location. The role requires supporting restaurant hours for at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Ability to prioritize and make decisions.
Must be at least 18 years old.
Proven ability to follow and enforce processes and standards, and to correct and coach compassionately.
Ability to remain a calming presence during high-volume periods.
Obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficient written and oral communication skills.
Availability to work at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and direct the squad to support guests and smooth operations.
Complete deployment charts and adjust squad assignments throughout the day.
Train newly hired or promoted squad members as assigned and support program rollouts and initiatives.
Help maintain restaurant operating systems, equipment, and technology, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to help ensure food safety in the Front of House and Back of House.
Listen to squad-member and guest concerns, acknowledge them, attempt resolution, and escalate issues to the Assistant Manager or General Manager as appropriate.
Manage cash accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
Take inventory and place orders as needed and supported by the General Manager.
Follow opening, midday, and closing checklists and use available tools to complete requirements on time.
Review email regularly and communicate relevant information from the Slice and other sources to squad members.
Maintain a welcoming, clean, organized restaurant that meets MOD standards.
Model, teach, and demonstrate MOD’s purpose and provide feedback, answers, and guidance to squad members.