Restaurant Shift Supervisor

Perkins•Altamonte Spgs, FL

12d

About The Position

As a Service Leader, you will help achieve guest satisfaction by implementing company policies, procedures, programs, and performance standards. You will monitor compliance with company standards and ensure company policies are followed to support guest satisfaction and a quality work environment. The role includes overseeing guest service, payment handling, food preparation and safety, employee training, and facility and equipment controls. Performance directly affects unit sales and profits through consistent guest satisfaction and cost controls.

Requirements

Basic sanitation, safety, and customer service skills, which may be taught through in-house training.
Trustworthiness and reliability in handling guest payments and operating a cash register.
Ability to communicate clearly.
Ability to coordinate multiple tasks simultaneously.
High mobility and flexibility.
Ability to work irregular hours under heavy stress or pressure during peak times.
High level of coordination.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to perform frequent reaching, bending, pushing, and pulling.
Ability to stand and walk continually.
Ability to work in an environment with heat, steam, smoke, cold, and odors.

Responsibilities

Ensure guests are properly greeted, seated, and served.
Resolve guest complaints appropriately.
Handle cash, credit card information, gift cards, guest checks, and related payments properly.
Maintain control of the facility and equipment through preventive maintenance, repairs, security measures, and compliance with safety and sanitation requirements.
Monitor food temperatures during hot and cold handling to reduce foodborne illness risks.
Train employees during shifts to support proper and productive performance.
Verify that menu items are prepared and served according to standards.
Anticipate, identify, and correct system breakdowns to maximize guest satisfaction.
Communicate product or service deficiencies, equipment issues, safety problems, and other concerns to the Manager on Duty and coworkers.
Maintain responsibility for the change fund, cash register, and guest check control.

Benefits

401(k) retirement savings plan with company match
Competitive salary and pay
Flexible schedule
Free food and snacks, including all-you-can-eat pancakes and meal discounts
Educational assistance through DeVry University, including a complimentary laptop
Immediate family members are eligible for educational assistance
Service Award Incentive
Daily Pay access
Comprehensive health benefits, including medical, dental, and vision
Employee discount program
Development Pathway for career growth
Three college credit hours for completing manager training