Restaurant Shift Supervisor

MOD Pizza•Kissimmee, FL

About The Position

The Shift Supervisor leads restaurant operations during scheduled shifts, supports training for new hires and promoted squad members, and helps roll out programs and initiatives. The role may be the most senior squad position on a shift and is accountable for ensuring essential tasks are completed, guests receive outstanding service, and restaurant operations run smoothly. The Shift Supervisor supports restaurant management, guides and coaches squad members, and models MOD’s purpose in interactions. The position adapts to the needs of the restaurant and team, balancing leadership and hands-on work. It helps set the squad up for success during shifts and training, directs work, and maintains MOD standards and the guest experience. Compensation is $18.48 per hour when combining a $16.00 hourly wage with average tips of $3.48 per hour earned at this location. The role requires supporting restaurant hours for at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Proven ability to prioritize and make decisions.
At least 18 years old.
Proven success following and enforcing processes and standards, and correcting and coaching others compassionately.
Ability to remain a calming presence during periods of high volume.
Obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficiency in written and oral communication.
Ability to work at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and direct the squad to support guests and smooth operations.
Complete Deployment Charts and adjust deployment during the day to ensure squad members are assigned appropriate work and positions.
Train newly hired or promoted squad members as assigned and support program rollouts and initiatives.
Help maintain restaurant operating systems, equipment, and technology, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to ensure food safety in both the Back of House and Front of House.
Listen to squad member and guest concerns, acknowledge them, attempt to resolve them, and escalate issues to the Assistant Manager or General Manager when appropriate.
Manage shift cash accurately and responsibly, including making change, accessing safe cash, and processing refunds.
Take inventory and place orders as needed and with support from the General Manager.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements on time.
Review email regularly and communicate relevant information from the Slice and other sources to squad members.
Model, teach, and demonstrate MOD’s purpose and standards; provide feedback, answer questions, and guide squad members.