Restaurant Shift Supervisor

Perkins•Sedalia, MO

12d•Onsite

About The Position

As a Service Leader, you are responsible for achieving guest satisfaction by implementing company policies, procedures, programs, and performance standards. You monitor compliance with company standards and execution of company policies to support maximum guest satisfaction and a quality work environment. The role includes overseeing guest service, resolving complaints, handling payments, maintaining food and equipment standards, training employees during shifts, and communicating operational issues to the Manager on Duty and coworkers. The job description notes that additional duties may be assigned as required.

Requirements

Basic sanitation, safety, and customer-service skills, which are taught through in-house training.
Trustworthiness and reliability in handling guest payments and operating a cash register.
Ability to communicate clearly.
Ability to coordinate multiple tasks simultaneously.
High mobility and flexibility.
Ability to work irregular hours under heavy stress or pressure during peak times.
High level of coordination.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to frequently reach, bend, push, and pull.
Ability to stand and walk continually.
Ability to work around heat, steam, smoke, cold, and odors.

Responsibilities

Ensure that guests are properly greeted, seated, and served.
Resolve guest complaints appropriately.
Handle cash, credit card information, gift cards, guest-check payments, change funds, and cash-register controls properly.
Maintain facility and equipment through preventive maintenance, repairs, security measures, and compliance with safety and sanitation requirements.
Monitor food temperatures during hot and cold handling to reduce food-safety risks.
Train employees during shifts to support proper and productive performance.
Verify that menu items are prepared and served according to standards.
Anticipate, identify, and correct system breakdowns to achieve guest satisfaction.
Communicate product or service deficiencies, equipment issues, safety problems, and other concerns to the Manager on Duty and coworkers.
Support unit sales and profits through guest satisfaction and cost controls.

Benefits

Educational assistance with DeVry University, including a complimentary laptop; immediate family members are also eligible.
Competitive pay with a Service Award Incentive.
Daily pay through Daily Pay.
Comprehensive health benefits, including medical, dental, vision, and more.
401(k) retirement savings with company match.
Flexible schedule.
Free pancakes and meal discounts.
Employee discount program.
Development pathway for career growth.
Three college credit hours for completing manager training.