Restaurant Shift Manager - Zhen Bang & Noodle

Ocean Casino Resort•Atlantic City, NJ

About The Position

The Restaurant Shift Manager directly oversees the operations of the food and beverage outlet during an assigned shift. The role is responsible for the overall management of the restaurant on that shift, creating a fresh, positive, and exciting environment where sanitation, flawless execution, product excellence, and service are paramount. The manager ensures service commitments, standards, expectations, financial goals, and policies and procedures are consistently upheld; builds rapport, commitment, and loyalty with team members and guests; and ensures service is delivered in accordance with established policy. The manager trains and evaluates restaurant personnel, enforces food and beverage policies and procedures, ensures sanitation compliance, handles customer complaints, meets restaurant profit goals, and ensures compliance with regulatory requirements. The role also includes maintaining a clean, safe, and hazard-free work environment. The position involves exposure to casino-related environmental factors, including secondhand smoke, excessive noise, and stress from serving customers in a high-pressure, fast-paced environment. The manager must be able to stand for an entire shift, move throughout casino and hotel areas, work holidays and weekends as well as flexible shifts or unusual hours, and lift, push, or pull up to 25 pounds. Cash compensation is targeted at $50,000 annually.

Requirements

Three to five years of experience in full-service restaurant management.
Bachelor’s degree from a four-year college or university in a related field.
Ability to effectively communicate in English by reading, writing, speaking, and understanding.
Ability to stand for an entire shift and move throughout casino and hotel areas.
Ability to work holidays and weekends, as well as flexible shifts or unusual hours.
Ability to lift, push, or pull up to 25 pounds.

Responsibilities

Manage the restaurant’s overall operations during an assigned shift.
Create and maintain a fresh, positive, and exciting environment emphasizing sanitation, flawless execution, product excellence, and service.
Ensure service commitments, standards and expectations, financial goals, and policies and procedures are consistently upheld.
Build rapport, commitment, and loyalty with team members and guests.
Ensure service is carried out in accordance with established policy.
Train and evaluate restaurant personnel and enforce food and beverage policies and procedures.
Ensure sanitation compliance throughout the restaurants.
Handle customer complaints.
Meet profit goals in all restaurants.
Ensure compliance with regulatory requirements within the area of responsibility.
Maintain a clean, safe, and hazard-free work environment within the area of responsibility.