Restaurant Shift Leader

Hoogland Restaurant Group • Appleton, WI

7d

About The Position

The Restaurant Shift Leader leads people and oversees restaurant shifts to ensure outstanding product quality and customer service, build sales, and control costs. The role promotes Marco’s leadership behaviors and company culture, trains team members, organizes shift positions and duties, supports production and local marketing, and handles shift operations including opening, closing, deposits, and cash procedures.

Requirements

• Desire to ensure customer happiness.
• Ability to lead a team to produce high-quality service and products.
• Must be at least 18 years old.

Responsibilities

• Demonstrate and reinforce Marco’s leadership behaviors and values.
• Promote company culture and philosophies to attract, retain, and develop team members.
• Train team members on company processes, customer service, and updated policies and procedures.
• Maintain standards for product quality, service speed, cleanliness, and sanitation.
• Manage and organize positions during each shift and delegate duties to team members.
• Support production as needed.
• Support local store marketing and promotions.
• Open and close shifts without supervision.
• Follow proper security and verification procedures when handling deposits and the safe.
• Provide guest service and resolve customer complaints and issues.
• Control food costs, labor, waste, and cash while leading shifts.
• Complete daily deposits accurately and follow cash-handling procedures.

Benefits

• Competitive compensation and benefits
• Medical, dental, and vision insurance
• Company-paid life insurance
• Paid time off
• 401(k) with a 50% company match
• Free employee meals through the employee meal plan
• Paid training
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed