Restaurant Shift Leader
About The Position
The Restaurant Shift Leader is an hourly role focused on delivering sales and positive results through coordination of guest service and restaurant operations. The position supports the Restaurant General Manager and Assistant Manager in managing operations during assigned shifts and driving key performance outcomes. The Shift Leader directs and coaches team members, oversees food preparation and service, maintains customer-service and sanitation standards, and helps ensure adequate staffing. The role also includes restaurant cleaning, cash and inventory controls, and completion of shift and end-of-day paperwork. Burger King restaurants are owned and operated by Royal Restaurant Group, a fast-growing restaurant company focused on providing high-quality, affordable food in clean, family-friendly restaurants and creating a positive workplace and dining experience.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent.
- At least one year of first-line supervisory experience.
- Must pass a pre-employment background check upon conditional offer.
- SERV Safe certification or ability to obtain it upon hire.
- Strong communication, customer service, and teamwork skills.
Nice To Haves
- First-line supervisory experience in a restaurant or customer service environment is preferred.
Responsibilities
- Direct the team and ensure food items are prepared and served according to brand, company, and health department regulations.
- Coach team members on food preparation and production management guidelines.
- Motivate and direct team members to exceed guest expectations through accurate, fast, and friendly service in clean surroundings.
- Supervise crew members preparing menu items and ensure compliance with Burger King Corporate Operations and Sanitation standards.
- Ensure staff provide exceptional customer service and take orders promptly, accurately, and courteously.
- Ensure adequate staffing and service levels.
- Maintain a clean restaurant by performing cleaning tasks in the lobby, restrooms, kitchen, and exterior areas.
- Manage cash control according to policy and count cash on hand at shift changes and closing.
- Monitor and ensure the accuracy of cash, sales, and inventory control records during the shift.
- Complete end-of-shift and end-of-day paperwork and counts as needed.
Benefits
- Competitive salary and benefits package.
- Preferred location: work within a location that suits you best.
- Career advancement and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
