Restaurant Shift Leader

Hoogland Restaurant Group • Knoxville, TN

8d

About The Position

Marco’s Pizza is seeking an energetic, goal-oriented Restaurant Shift Leader who is passionate about people and results. The role leads restaurant shifts, develops team members, maintains product quality and customer service, supports sales, and controls costs. The Shift Leader helps promote the company’s culture and values and supports the restaurant’s goal of serving customers and communities well.

Requirements

• Desire to ensure customer happiness.
• Ability to lead a team to produce high-quality service and products.
• Must be at least 18 years of age.

Responsibilities

• Demonstrate and reinforce Marco’s leadership behaviors and values.
• Create an environment that promotes the company culture and philosophies to attract, retain, and develop employees.
• Train team members on company processes, customer service, and updated policies and procedures.
• Maintain standards for product quality, service speed, cleanliness, and sanitation.
• Organize positions for each shift and delegate duties to team members.
• Support production as needed.
• Support local store marketing and promotions.
• Open and close shifts without supervision.
• Follow security and verification procedures for deposits and the safe.
• Provide excellent guest service and resolve customer complaints and issues.
• Control food costs, labor, waste, and cash while leading shifts.
• Ensure accurate daily deposits and follow cash-handling procedures.

Benefits

• Competitive compensation and benefits
• Medical, dental, and vision insurance
• Company-paid life insurance
• Paid time off
• 401(k) with a 50% company match
• Employee meal plan with a free pizza or sub sandwich
• Full paid training
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed