Restaurant Shift Leader

Hoogland Restaurant Group•Maryville, TN

11d

About The Position

Marco’s Pizza, operated by Hoogland Restaurant Group, is seeking an energetic, goal-oriented Restaurant Shift Leader. The role leads people and ensures outstanding product quality and customer service while building sales and controlling restaurant costs. The Shift Leader reinforces company values and culture, trains team members, organizes shift duties, supports production and local marketing, and maintains operating standards. The position also includes opening and closing shifts without supervision, handling deposits and cash, and resolving customer concerns.

Requirements

Desire to ensure customer happiness.
Ability to lead a team to produce high-quality service and products.
Must be at least 18 years old.

Responsibilities

Demonstrate and reinforce Marco’s leadership behaviors and values.
Create an environment that promotes company culture and helps attract, retain, and develop team members.
Train team members on company processes, customer service, policies, and procedures.
Maintain standards for product quality, service speed, cleanliness, and sanitation.
Manage and organize positions during each shift and delegate duties to team members.
Support production as needed.
Support local store marketing and promotions.
Open and close shifts without supervision.
Follow proper security and verification procedures when handling deposits and the safe.
Provide great guest service and resolve customer complaints and issues.
Control food costs, labor, waste, and cash while leading shifts.
Ensure accurate daily deposits and follow cash-handling procedures.