Restaurant Shift Lead - Denver, CO
About The Position
The Shift Lead is responsible for executing restaurant operations in conjunction with the General Manager and following standard operational procedures that support the brand values. The role focuses on fostering a guest-centric culture that consistently delivers excellent service and food quality while ensuring compliance with company policies, procedures, and regulatory requirements. The Shift Lead supports an outstanding work environment through a positive attitude, hospitality toward guests and teammates, and strong operational performance. The role may also involve delivering catering orders, subject to company safety procedures.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent required.
- At least 6 months of restaurant operations experience.
- Must complete Shift Lead training classes; ServSafe certification is required in certain states.
- Ability to communicate in English is required.
- Fundamental reading, writing, math, and computer/POS skills are required.
- Must have access to adequate transportation.
- Must be willing to work a variety of shifts, sometimes exceeding eight hours, based on operating hours.
- Must be able to work weekends and holidays.
- If opting to deliver catering orders, must have an operable personal cell phone.
Nice To Haves
- Spanish comprehension is helpful.
Responsibilities
- Maintain the restaurant’s brand image by ensuring cleanliness, maintenance, and excellent service.
- Treat team members with respect and dignity.
- Follow company guidelines and execute daily operating protocols to achieve excellent restaurant performance.
- Encourage teams to deliver excellent guest service and food quality while following brand systems, procedures, and food safety requirements.
- Work with team members on long-term sales growth initiatives designed to drive profitable sales.
- Review and adjust practices as needed to continuously improve the guest experience.
- Support the General Manager in identifying and training internal candidates for Shift Lead positions.
- Assist with employee training and ensure operations meet company standards.
- Interact with guests and the community; respond to questions, concerns, and complaints promptly and professionally, seek positive resolution and guest recovery, and escalate concerns to the General Manager.
- Assist the General Manager in using management information tools to analyze operational and financial performance.
- Help identify trends and actions for improvement.
- Monitor costs and adherence to budgets and restaurant goals.
- Comply with state and federal labor laws and regulations.
- If delivering catering orders, use a personal cell phone to track departure and delivery completion in accordance with company safety procedures; do not use the device while actively driving.
Benefits
- Medical, dental, and vision coverage for eligible employees.
- 401(k) for eligible employees.
- PTO, including vacation and sick time where eligible.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
