Restaurant Server-Full Plate

Seneca Gaming Corporation•Niagara Falls, NY

1d•Onsite

About The Position

The Restaurant Server provides fast, friendly, and courteous food and beverage service to guests at Seneca Niagara Casino & Hotel. The role requires interacting with the public, speaking English clearly, remembering details, and performing physical tasks such as walking, standing, bending, lifting, and carrying. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Servers work in a designated area, remain attentive to guests, maintain knowledge of menus, wine lists, daily specials, property information, and applicable liquor laws, and provide professional hospitality throughout service. They complete opening, closing, and weekly side work; maintain clean, organized, and stocked work areas; support coworkers; and communicate guest feedback and concerns to management. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud and permits smoking.

Requirements

Must be at least 18 years old upon employment.
Six months of previous customer service experience is required.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must remain calm and professional in a fast-paced environment.
Must possess excellent communication skills and be able to write routine correspondence and speak effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to speak English clearly and remember details.
Must be able to stand, walk, and move through all areas of the casino; climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Must be able to lift and carry trays up to 40 pounds and meet the stated medium-work exertion requirements.
Must be able to perform repetitive motions and talk to and hear customers and coworkers, and assist customers with special needs.
Must have visual acuity to assess the accuracy, neatness, and thoroughness of assigned work.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to work in an environment where smoking is permitted and where there may be atmospheric conditions and temperature changes.

Nice To Haves

High school diploma or equivalent preferred.
High-volume experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and wearing a badge on the upper left side of the uniform.
Provide prompt, friendly, courteous food and beverage service and exceptional customer service to guests.
Interact hospitably and professionally with guests, coworkers, and management, using positive body language.
Support the philosophy and goals of Seneca Niagara Casino & Hotel.
Perform duties assigned by the manager or shift manager and assist other employees as needed, working as a team.
Understand check and cashing procedures and follow tip-out procedures.
Work in a designated area, remain attentive to guests, and strive to exceed their expectations.
Follow policies and procedures pertaining to liquor laws.
Know the casino and hotel’s history, property map, facility locations, and store and restaurant hours; respond to guest inquiries.
Maintain knowledge of menus, wine lists, and daily specials.
Greet guests within one minute in a friendly and courteous manner.
Complete daily opening, closing, and weekly side work; check with a manager or shift manager before clocking out.
Relay guest complaints and compliments to the manager or supervisor on duty.
Follow information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment and attend necessary meetings.
Review posted information, including station details, upcoming events, and the 86 board; review the reservation book for VIPs, special guests, and large parties.
Maintain a neat and organized workstation; keep wait stations clean, organized, and stocked.
Pre-bus tables, take guest checks to the cashier, and perform general restaurant upkeep, including picking up litter and sweeping as needed.
Visit tables during service to check guest satisfaction.
Assist departing guests with coats and chairs, thank them, and invite them to return.