Restaurant Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Scottsdale, AZ

6d•Onsite

About The Position

The Restaurant Server provides food and beverage service, including taking orders and delivering items, in a friendly, courteous, helpful, timely, and professional manner to support a high level of guest satisfaction. The role is at Driftwood Hospitality Management’s Scottsdale Curio Resort & Spa in Scottsdale, Arizona. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary according to operational needs. The server welcomes guests, explains specials and promotions, records and enters orders, retrieves and checks food, delivers orders with appropriate condiments, replenishes beverages, and checks on guest satisfaction. The role also includes serving alcohol in accordance with applicable regulations, marketing desserts and specialty coffees, assisting with table clearing and resetting, completing side work and cleaning tasks, presenting checks promptly, and assisting other restaurant personnel as needed. Team members are expected to follow company policies and safety and security procedures, report hazards and incidents, use protective equipment, and maintain a neat, clean, and well-groomed appearance.

Requirements

Hold a current Food Handler Card or be in the process of becoming certified.
Hold a valid TABC license.
Know applicable state, federal, and corporate liquor regulations for serving alcoholic beverages.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings and service ware.
Have enough English-language ability to understand customer inquiries and communicate simple instructions.
Be able to understand and apply written product-labeling instructions for safe use of products and processes.
Be able to remember, recite, and promote menu items.
Be able to operate beverage equipment such as a coffee maker.
Be able to transport up to 30 pounds through a crowded room continuously during a shift.
Be able to lift up to 30 pounds.
Be able to stand and walk constantly and frequently twist, bend, stoop, reach, talk, hear, see, and smile.

Responsibilities

Greet guests courteously and explain specials and restaurant promotions.
Check the assigned station before, during, and after shifts for proper setup and cleanliness.
Record guest orders, repeat them to confirm accuracy, and enter them into the point-of-sale computer.
Retrieve completed orders from the kitchen, confirm their accuracy, and deliver them with appropriate condiments.
Follow applicable liquor regulations when serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages and check with guests to assess satisfaction.
Market and serve dessert items or specialty coffees upon request.
Assist bus staff with clearing and resetting tables.
Complete assigned side work, including replenishing condiments and restocking.
Perform assigned general cleaning using standard hotel cleaning products and adhere to health standards.
Present checks to guests promptly.
Follow company policies and safety and security procedures; use protective equipment and report unsafe conditions, accidents, injuries, near-misses, and property damage or loss.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties as requested by a supervisor or manager.
Assist other restaurant personnel when needed.