Restaurant Server-Full Plate

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Restaurant Server provides fast, friendly, and courteous food and beverage service to guests. The role requires interacting with the public, communicating clearly in English, remembering details, and performing physical tasks such as walking, standing, turning, bending, lifting, and carrying. All duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The server works in a designated area, remains attentive to guests, maintains knowledge of menus, wine lists, specials, property information, and service procedures, and supports colleagues as part of a team. The position also includes opening and closing side work, maintaining clean and stocked service areas, handling guest checks and feedback, and following applicable liquor, information security, attendance, and training policies. Work hours are determined by a 24-hour schedule. The work environment is usually moderately loud, and smoking is permitted.

Requirements

Must be at least 18 years old upon employment.
Six months of previous customer service experience is required.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must remain calm and professional in a fast-paced environment.
Must possess excellent communication skills and be able to write routine correspondence and speak effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Must be able to lift and carry trays weighing up to 40 pounds.
Must be able to perform repetitive motions and talk to and hear customers and coworkers.
Must be able to assist customers with special needs.
Must be able to exert up to 50 pounds of force occasionally and frequently, and up to 20 pounds constantly to move objects.
Must have visual acuity to determine the accuracy, neatness, and thoroughness of assigned work.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

High school diploma or equivalency preferred.
High-volume experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and wearing a badge on the upper left side of the uniform.
Provide prompt, friendly, courteous food and beverage service to guests.
Interact hospitably, politely, and professionally with guests, coworkers, and management.
Support the philosophy and goals of Seneca Niagara Casino & Hotel.
Perform duties assigned by the manager or shift manager.
Assist employees on day and evening shifts as needed and work as part of a team.
Follow check and cashing procedures.
Work in a designated area, remain attentive to guests, and strive to exceed their expectations.
Adhere to policies and procedures concerning liquor laws.
Know the casino and hotel’s history, property map, facility locations, and store and restaurant hours, and respond to guest inquiries.
Maintain knowledge of menus, wine lists, and daily specials.
Greet guests within one minute in a friendly and courteous manner.
Complete assigned opening, closing, and weekly side work, and check with a manager or shift manager before clocking out.
Relay guest complaints and compliments to the manager or supervisor on duty.
Comply with information security policies, procedures, and the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of beginning employment and attend necessary meetings.
Review posted information, including station information, upcoming events, and the 86 board.
Review the reservation book to identify VIPs, special guests, and large parties.
Maintain an organized workstation and clean, organized, stocked wait stations.
Pre-bus tables and visit all tables during service to check guest satisfaction.
Take guest checks to the cashier.
Maintain the restaurant, including picking up debris and sweeping when needed.
Assist guests with coats and chairs when they depart, thank them, and invite them to return.
Follow tip-out procedures.