Restaurant Server - AM

Running Y Properties•Klamath Falls, OR

About The Position

The Restaurant Server contributes to memorable guest experiences at the resort by providing attentive, efficient, and friendly service, maintaining knowledge of the menu, and helping guests enjoy their dining experience. The role may represent the company when handling complaints or resolving guest concerns, taking initiative to address challenges and involving a supervisor when other methods have been unsuccessful. The position requires previous serving experience, strong oral communication and interpersonal skills, fluent spoken English, and basic written English. A high school diploma or equivalent is preferred. Required qualifications include a Food Handlers Card and OLCC Certification. Basic cooking skills are also expected. Work may take place indoors or outdoors, with varied weather conditions. The role may involve working near moving or mechanical parts, toxic or caustic chemicals, fumes, or airborne particles. Schedules vary and may include evenings, holidays, and extended hours as business needs dictate.

Requirements

Previous serving experience is required.
Excellent oral communication skills are required.
Positive interpersonal skills are required.
Must speak English fluently and write in basic English.
Food Handlers Card is required.
OLCC Certification is required.
Must have some familiarity with basic cooking skills.
Ability to speak and hear; close and distance vision.
Frequent walking and some standing; ability to walk for long periods and possibly extended distances.
Frequently lift or carry up to 25 pounds and occasionally lift or carry up to 50 pounds.
Continual manual dexterity and gross motor skills, with frequent bi-manual dexterity and fine motor skills.
Ability to reach hands and arms in any direction, and to kneel and stoop repeatedly.
Able to work varied schedules that may include evenings, holidays, and extended hours.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Prepare tables with napkins and utensils, refill condiments, and complete other preparation tasks.
Stay informed about menu choices, specials, menu changes, and item availability.
Handle table bookings, direct guests to tables, present menus, suggest dishes, assist with drink selections, explain food preparation, and communicate guest needs to cooks.
Deliver items and meet guest needs throughout the meal, including offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
Prepare mixed drinks and open and pour wine tableside.
Accept payments, issue receipts, return change, and obtain revenues.
Perform basic cleaning tasks as needed or directed by a supervisor.
Fill in for absent staff as needed and assist with special events as needed.
Greet guests and owners warmly and consistently meet grooming and appearance standards.
Understand and communicate the products and services available at the resort.
Address guest complaints and concerns, using initiative to resolve challenges and involving a supervisor when prior methods have been unsuccessful.