Restaurant Server - PT

Westin Las Vegas • Las Vegas, NV

2d

About The Position

The Restaurant Server provides attentive, courteous, and efficient service to guests. The role receives and delivers food and beverage orders, collects payment, and works to ensure overall guest satisfaction. The server is expected to maintain a friendly and service-oriented manner while supporting safe and efficient restaurant and hotel operations.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems, including anticipating, preventing, identifying, and solving them.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality and show initiative in anticipating guest or operational needs.
• Ability to stand for the entire shift and maneuver throughout the dining area while carrying full trays of food and beverages.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• Hotel or related-field experience.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Know the organization of the restaurants, lounges, and Room Service, and understand the function of each job position.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Serve guests’ food and beverage requirements efficiently and courteously.
• Pre-bus tables by removing soiled dishes after each course.
• Be familiar with and operate the P.O.S. system.
• Close checks, perform cashiering functions, and prepare end-of-shift paperwork.
• Complete opening and closing procedures and assigned side-work duties according to established checklists.
• Keep tables and side stands stocked, tidy, and clean, and keep beverages at least three-quarters full.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Upsell food, beverages, and promotional items.
• Know the locations of fire extinguishers and how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Maintain guest satisfaction and respond effectively to concerns and problems.
• Attend required hotel meetings and training, maintain regular attendance, and comply with hotel standards and regulations.
• Maintain appropriate personal appearance and grooming, including the required uniform and nametag.
• Maximize productivity, identify problem areas, and assist with solutions.
• Cross-train in other hotel-related areas, maintain confidentiality, and anticipate guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED