Restaurant Server - PT

DRIFTWOOD HOSPITALITY MANAGEMENT•Raleigh, NC

7d•Onsite

About The Position

The Restaurant Server provides food and beverage service, including taking orders and delivering items, in a friendly, courteous, helpful, timely, and professional manner to support a high level of guest satisfaction. The position is part-time and works the PM shift at the Raleigh North Hills Hilton in Raleigh, North Carolina. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary according to operational needs. Servers greet guests and explain specials and promotions; maintain clean, properly set stations; take and enter accurate orders into the Point of Sale system; retrieve and deliver completed orders with appropriate condiments; and check guest satisfaction. They follow applicable alcohol-service regulations, replenish beverages, promote desserts and specialty coffees, assist with table clearing and resetting, perform side work and assigned cleaning, and present checks promptly. They also follow company policies and safety and security procedures, maintain a neat and well-groomed appearance, report hazards and incidents, assist other restaurant personnel, and perform related duties as requested.

Requirements

Knowledge of state, federal, and corporate regulations for serving alcoholic beverages to minors and intoxicated guests.
Current Food Handler Card, or be in the process of obtaining certification.
Valid TABC license.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes in the hotel.
Ability to remember, recite, and promote menu items.
Ability to operate beverage equipment, such as a coffee maker.
Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
Ability to lift up to 30 pounds.
Ability to stand and walk constantly and to twist, bend, stoop, reach, talk, hear, see, and smile frequently.

Responsibilities

Greet guests courteously and explain specials and restaurant promotions.
Check the service station before, during, and after the shift for proper setup and cleanliness.
Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
Retrieve completed orders from the kitchen, confirm accuracy, and deliver them with appropriate condiments.
Follow state, federal, and corporate regulations for serving alcoholic beverages, including restrictions involving minors and intoxicated guests.
Replenish beverages and check with guests regarding their satisfaction.
Market and serve dessert items and specialty coffees upon request.
Assist bus staff with clearing and resetting tables.
Complete assigned side work, including replenishing condiments and restocking.
Perform assigned general cleaning with standard hotel cleaning products in accordance with health standards.
Present checks to guests promptly.
Follow company policies, safety and security procedures, fire prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor or manager.
Maintain a neat, clean, and well-groomed appearance.
Assist other restaurant personnel when needed and perform related duties as requested by a supervisor or manager.