Restaurant Server AM/PM

Sage Hospitality•Denver, CO

About The Position

Under general supervision, the Restaurant Server provides prompt and courteous food service to restaurant customers. The role includes greeting guests, taking and serving food and drink orders, accommodating special requests, and remaining attentive throughout the dining experience while meeting or exceeding restaurant service standards. Servers complete opening and closing sidework, including restocking and cleaning, and maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with health requirements. The server memorizes menu items, recipes, and daily specials to answer questions and make recommendations; follows guest-check procedures; accurately processes payments; and attends in-person pre-meal and departmental meetings. The role also involves responding to customer inquiries in person and by phone, maintaining a clean and professional appearance, and behaving in a friendly, courteous manner. Other duties may be assigned by management. The position requires open availability, including weekends and holidays. The work is physically strenuous and involves prolonged standing, walking, lifting, and carrying in an indoor environment. Compensation is $16.27 per hour, with tips as supplemental pay.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
Manual coordination to operate buttons, grasp items, and balance and carry trays of food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds.
Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout a shift.
Full range of mobility and ability to travel up to 300 feet regularly during a shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing ability to hear customers and supervisors and communicate with staff.
Excellent vision to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read records and special requests.
Ability to perform multiple tasks, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
Tact and understanding when addressing customer-service problems, including stressful and highly emotional situations.
Open availability to work weekends and holidays.

Responsibilities

Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs and requests.
Remain attentive throughout the dining experience and meet or exceed restaurant service standards.
Complete assigned opening and closing sidework, including restocking and cleaning.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with state and local health requirements.
Follow guest-check procedures and legibly document required order information.
Receive guest payments and ensure the accuracy of guest checks and payment methods.
Attend in-person pre-meal and departmental meetings.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
Perform other duties assigned, requested, or deemed necessary by management.

Benefits

Medical, dental, and vision insurance for full-time associates.
Health savings and flexible spending accounts for full-time associates.
Basic life and AD&D insurance for full-time associates.
Paid vacation, sick time, and holidays for full-time associates.
Eligibility to participate in the Company 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement for full-time associates.
Supplemental pay through tips.
Marriott and Sage hotel and restaurant discounts worldwide.
Free on-site parking.
One free hot meal per shift.
Free RTD EcoPass.
Eligibility for the Employee Referral Bonus Program, with up to $1,000 per referral for full-time associates.
Paid sick time off for part-time associates.