Restaurant Server AM/PM

Sage Hospitality Group • Denver, CO

3d • Onsite

About The Position

Under general supervision, provides prompt and courteous food service to restaurant customers. The server greets customers, takes and serves food and drink orders, accommodates special requests, and remains attentive throughout the dining experience while meeting or exceeding restaurant service standards. The role also involves maintaining restaurant and service-area cleanliness, completing opening and closing sidework, handling guest checks and payments accurately, learning menu items and specials, responding to inquiries, and attending departmental meetings. Associates are expected to maintain a clean, professional appearance and a friendly, courteous demeanor. The position requires open availability to work weekends and holidays. The role is at the Denver Marriott Tech Center in Denver, Colorado.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to clearly see detailed guest checks, computer printouts, written instructions, and the restaurant in dim lighting.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly during the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to verify that products are prepared appropriately.
• Moderate comprehension and literacy to read records and special requests.
• Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
• Tact and understanding when resolving customer service problems, including stressful and highly emotional situations.
• Open availability to work weekends and holidays.

Responsibilities

• Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs or requests.
• Remain attentive to customers throughout the dining experience and adhere to or exceed restaurant service standards.
• Complete assigned opening and closing sidework, including restocking and cleaning.
• Memorize menu items, recipes, and daily specials to answer customer questions and make recommendations.
• Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area, meeting state and local health board requirements.
• Control guest checks according to established procedures and legibly document required order information.
• Receive guest payments and ensure guest checks and payment methods are accurate.
• Attend pre-meal and departmental meetings in person to improve communication and learn about products, service, and the facility.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Medical, dental, and vision insurance for full-time associates.
• Health savings and flexible spending accounts.
• Basic life and AD&D insurance.
• Paid time off for vacation, sick time, and holidays for full-time associates.
• 401(k) program with employer matching.
• Employee Assistance Program.
• Tuition reimbursement for full-time associates.
• Tips as supplemental pay.
• Marriott and Sage Hotels and Restaurants discounts worldwide.
• Free on-site parking.
• One free hot meal per shift.
• Free RTD EcoPass.
• Employee referral bonus program, with up to $1,000 per referral, for eligible full-time associates.
• Paid sick time off for part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED