AM Restaurant Server

Stonebridge Hospitality Management•South San Francisco, CA

2d•Onsite

About The Position

The Restaurant Server serves food and/or beverages to guests according to hotel brand standards, supporting outstanding guest service and financial profitability. The role requires knowledge of menu items, ingredients, preparation, promotions, and specials; timely, friendly, and efficient responses to guest requests; and accurate entry and delivery of food and beverage orders. Servers ensure guest satisfaction throughout meal service, comply with regulations when serving alcoholic and non-alcoholic beverages, keep serving stations stocked, and complete side work and other assigned duties. The position also requires dependable attendance and punctuality, compliance with work and break periods, and maintaining personal appearance and grooming standards. Other duties may be assigned by a supervisor. Reasonable accommodations may be made for qualified individuals with disabilities. The position is performed indoors in a hotel environment with minimal to moderate noise. Physical activity includes standing, walking, and reaching with hands and arms more than two-thirds of the time, sitting less than one-third of the time, and lifting and pushing/pulling up to 50 pounds. The role requires a high school diploma or equivalent and/or one to two years of related experience and/or training. The successful candidate must speak, read, and write English proficiently and be able to read and comprehend simple instructions, short correspondence, and memos, as well as write simple correspondence.

Requirements

High school diploma or equivalent and/or one to two years of related experience and/or training.
Speak, read, and write English proficiently.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
Meet or exceed productivity standards and produce adequate work volume efficiently.
Provide high-quality service to internal and external customers, respond to service requests, and solicit customer feedback.
Ask for and offer help when needed and include appropriate people in decision-making.
Take responsibility for actions, work independently with little or no supervision, and reliably complete tasks and follow up.
Stand more than two-thirds of the time.
Walk more than two-thirds of the time.
Sit less than one-third of the time.
Reach with hands and arms more than two-thirds of the time.
Lift up to 50 pounds.
Push and pull up to 50 pounds.

Responsibilities

Know the menu, ingredients, preparation, promotions, and specials.
Respond to guest requests in a timely, friendly, and efficient manner.
Take guest food and beverage orders and enter them into the appropriate point-of-sale system.
Retrieve and deliver food and beverage orders in a timely manner.
Ensure guest satisfaction throughout meal service.
Serve alcoholic and non-alcoholic beverages in compliance with applicable federal, state, local, and company regulations.
Keep the serving station well-stocked.
Perform side work and other duties assigned by a supervisor.
Maintain regular attendance, punctuality, and compliance with prescribed work, break, and meal periods.
Maintain personal appearance and grooming in compliance with the dress code.
Perform other duties as requested by a supervisor.