Restaurant Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Houston, TX

6d•Onsite

About The Position

The Restaurant Server provides food and beverage service, including taking orders and delivering items, in a friendly, courteous, helpful, timely, and professional manner to achieve a high level of guest satisfaction. The role is part-time and based at the Houston North Marriott in Houston, Texas, with a PM shift. Because the hotel operates 24 hours a day, seven days a week, operational demands may require variations in shift days, start times, and weekly hours.

Requirements

Hold a current Food Handler Card or be in the process of certification.
Hold a valid TABC license.
Know state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings and service ware.
Have basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Be able to understand and apply written product-labeling instructions for safe use of products and processes.
Be able to remember, recite, and promote menu items.
Be able to operate beverage equipment such as a coffee maker.
Be able to transport up to 30 pounds through a crowded room continuously during a shift.
Be able to lift up to 30 pounds.
Be able to stand and walk constantly and frequently twist, bend, stoop, reach, talk, hear, see, and smile.

Responsibilities

Greet guests courteously and explain specials and restaurant promotions.
Check the station before, during, and after the shift to ensure proper setup and cleanliness.
Record guest orders, repeat them to verify accuracy, and enter them into the point-of-sale system.
Retrieve completed orders from the kitchen, verify accuracy, and deliver them with appropriate condiments.
Follow liquor regulations regarding service to minors and intoxicated guests.
Replenish beverages and check guest satisfaction.
Promote and serve dessert items and specialty coffees upon request.
Assist with clearing and resetting tables.
Complete assigned side work, including replenishing condiments and restocking.
Perform assigned general cleaning using standard hotel cleaning products and adhere to health standards.
Present checks to guests promptly.
Follow company policies, safety and security rules, and fire prevention and emergency procedures; use protective equipment and report unsafe conditions, accidents, injuries, near-misses, or property damage or loss.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties requested by a supervisor or manager and assist other restaurant personnel as needed.