Restaurant Server Sportsbar

The Pueblo of Sandia•Albuquerque, NM

11d•$6 - $7•Onsite

About The Position

Provides exceptional service and dining experiences to guests at the Sportsbar. Under general supervision, performs food and beverage activities in support of a restaurant according to its service guidelines. The role includes taking orders, serving food and beverages, processing payments, and ensuring guest satisfaction through attentive and friendly service. Team members are expected to uphold the organization’s principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. The position requires strong guest-service skills, knowledge of food and beverages, and the ability to work professionally in a dynamic, fast-paced environment. Team members may serve as an initial point of contact for guest inquiries, respond empathetically to problems, resolve issues promptly, and build respectful relationships with guests. Work is performed indoors and outdoors. Outdoor work may involve extreme temperatures and inclement weather. Work hours may change, overtime may be required, and the schedule must be flexible to accommodate weekends and holidays. The role may involve exposure to hazards, smoke, dust, odors, illness, and elevated noise levels, as well as working on varied surfaces.

Requirements

Must be at least 21 years of age.
Able to stand and walk for long periods.
Able to lift at least 25 pounds.
Basic communication and math skills; must be able to pass a basic math test.
Available to work weekends and holidays.
Knowledge of menu offerings, including ingredients, cooking methods, and presentation.
Knowledge of beverage selections, including wines, cocktails, beers, and non-alcoholic options.
Ability to manage multiple tasks, including taking orders, serving tables, and processing payments.
Ability to follow instructions and demonstrate commitment to the organization.
Ability to deal effectively and professionally with the general public and attend to customer needs.
Adaptability to fast-paced conditions and challenging situations while maintaining composure and professionalism.
Ability to maintain a high standard of personal hygiene.
Knowledge of minimum temperature requirements for food and drink preservation.
Knowledge of Tribal, federal, state, and local sanitary regulations concerning preparation, maintenance, storage, and sale of food and drink products.
Ability to work harmoniously and professionally with coworkers and supervisors.
Must successfully complete the New Mexico Food Handlers course upon hire.
Must hold a New Mexico Alcohol Server’s Certification before the first day of work.
Must successfully pass a stringent background investigation.
Must undergo pre-employment and random drug screening.
Able to perform the described physical activities, including balancing, climbing, crawling, crouching, kneeling, lifting, pulling, pushing, reaching, walking, sitting, standing, stooping, hearing, seeing, talking, and manual dexterity tasks.

Nice To Haves

Previous restaurant or customer-service experience.
Familiarity with Point of Sale (POS) systems.

Responsibilities

Provide excellent customer service and create an atmosphere of exceptional hospitality and friendliness.
Take and manage guest orders accurately and promptly, including special requests, and coordinate with kitchen and bar staff.
Promote menu items, specials, and promotions using upselling and suggestive-selling techniques.
Follow laws and regulations governing alcohol service, including age verification and responsible beverage-service practices.
Monitor service to guests who appear intoxicated, intervene as appropriate, handle challenging situations tactfully, and notify an on-duty supervisor for follow-up.
Maintain knowledge of property restaurants, entertainment, lounges, marketing promotions, upcoming events, and local points of interest.
Process cash, credit-card, and other payments accurately and according to established procedures.
Complete assigned opening and closing side work.
Participate in daily stand-up meetings and understand relevant property information.
Follow food-safety, hygiene, and responsible-alcohol-service guidelines.
Assist fellow team members and contribute to a positive, supportive work environment.
Maintain cleanliness, presentation, and organization of dining areas, including tables, chairs, and condiment stations.
Communicate guest issues requiring attention to supervisors or managers.
Report to work punctually and regularly according to the assigned schedule and attendance policy.
Serve as an initial point of contact for guest inquiries; respond courteously and attentively.
Demonstrate empathy when guest problems occur and resolve issues promptly to ensure guest satisfaction.
Maintain knowledge of products and services offered and build respectful, confident relationships with guests.
Perform other job-related responsibilities as assigned.