Restaurant Server - 1799/The Harpeth Hotel

Valor Hospitality Partners • Franklin, TN

2d

About The Position

The Restaurant Server at 1799/The Harpeth Hotel ensures guests have an enjoyable dining experience by providing prompt, courteous food and beverage service. The role includes taking and serving orders, accommodating guest requests, maintaining attentive service throughout the meal, and helping keep the restaurant and service areas clean and presentable. Servers are expected to know menu items, recipes, and daily specials; handle guest checks and payments accurately; attend pre-meal and departmental meetings; and respond knowledgeably to customer inquiries. A clean, professional appearance, friendly demeanor, and tact when resolving customer service concerns are essential. Additional duties may be assigned by management.

The position requires a high school education or equivalent experience, three to six months of food and beverage service experience, and TIPs certification. Physical duties include standing for extended periods, lifting, pushing, or carrying 20–40 pounds, and carrying loaded trays. The employer advertises competitive salary, daily pay, uniforms for most positions, paid PTO, a 401(k) with employer match, health and other supplemental benefits, hotel discounts, food and beverage discounts, and tuition reimbursement.

Requirements

• High school education or equivalent experience.
• Three to six months of experience in a food and beverage services environment or establishment.
• TIPs certification.
• Ability to clearly see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to read, speak, and understand English.
• Ability to lift, push, or carry 20–40 pounds and stand continuously for long periods.
• Ability to communicate information about hotel services to management, staff, and guests.

Responsibilities

• Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs or requests.
• Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
• Complete restocking, cleaning, and opening and closing side-work duties as instructed.
• Learn menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, wait station, and kitchen service area, meeting applicable health board requirements.
• Control guest checks according to established procedures and document required information legibly.
• Receive guest payments and ensure guest checks and payment methods are accurate.
• Attend pre-meal and departmental meetings in person.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
• Use tact and understanding when handling customer service problems, including stressful or emotional situations.
• Perform other duties assigned, requested, or deemed necessary by management.

Benefits

• Competitive salary
• Daily pay
• Team member hotel discount program
• Uniforms provided for most positions
• Health, dental, vision, life insurance, and other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and beverage discounts
• Tuition reimbursement
• Special hotel rates around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED