Restaurant Server - 1799/The Harpeth Hotel

Valor Hospitality Partners•Franklin, TN

About The Position

The Restaurant Server ensures guests have an enjoyable dining experience by providing prompt and courteous food and beverage service. The role involves taking and serving orders, responding to guest needs, maintaining restaurant cleanliness and presentation, and following established procedures for guest checks and payments. Servers are expected to remain attentive throughout the dining experience, communicate product and service information, and contribute to a welcoming, professional atmosphere. The position is with 1799 Kitchen and Bar Room at The Harpeth Hotel. The restaurant features locally inspired seasonal menus and a bar with more than 250 whiskeys and handcrafted cocktails. The hotel describes its team culture as fast-paced, collaborative, detail-oriented, and focused on hospitality, communication, and career growth.

Requirements

High school education or equivalent experience.
Three to six months of experience in a food and beverage services environment or establishment.
TIPs certification.
Vision sufficient to read detailed guest checks, computer printouts, and written instructions and to observe the restaurant in dimly lit conditions.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to read, speak, and understand English.
Ability to lift, push, and carry 20–40 pounds.
Ability to stand continuously for long periods.
Ability to communicate information about management, staff, guests, and hotel services.

Responsibilities

Greet restaurant customers and take food and drink orders, accommodating special needs and requests.
Serve orders and remain attentive to customers throughout their dining experience, meeting or exceeding the restaurant’s service standards.
Complete restocking and cleaning duties through assigned opening and closing side-work.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, wait station, and kitchen service area, meeting applicable state and local health board requirements.
Control and document guest checks according to established procedures as orders are taken and processed.
Receive guest payments and ensure the accuracy of guest checks and payment methods.
Attend pre-meal and departmental meetings in person to improve communication and knowledge of products, service, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean and professional appearance and a friendly, cheerful, and courteous demeanor.
Use tact and understanding when handling customer service problems, including stressful or highly emotional situations.
Perform other duties as assigned, requested, or deemed necessary by management.