Restaurant Server

Hotel Equities Group, LLC•Harrisburg, SD

46d•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server for the Hilton Harrisburg in Harrisburg, PA. This position involves the service of food and/or beverage, including order taking and delivery, in accordance with Hilton Brand Standards and AAA Standards. The role requires a friendly, courteous, helpful, timely, and professional approach to ensure a high level of guest satisfaction.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of appropriate table settings, service ware and menu items.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage and toast equipment.
Ability to operate a keyboard and learn point of sale procedures.
Must obtain any government-required licenses or certificates.
RAMP certification within 30 days of hire.

Nice To Haves

High school diploma or equivalent preferred.
Six (6) months to one-year previous serving experience.
Prior hospitality experience preferred.
ServSafe is a plus or training related to HACCP.

Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
Record guest orders, repeating the order to the guest to check for accuracy.
Input orders into the point-of-sale computer to inform the kitchen.
Retrieve orders from the kitchen, confirm accuracy, and deliver to the guest with appropriate condiments.
Abide by all state, federal and corporate liquor regulations.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve dessert items or specialty coffees upon request.
Ascertain guest satisfaction and present checks, processing them per hotel procedures.
Perform general cleaning tasks using standard hotel cleaning products.
Supplement bus help in clearing and resetting tables.
Perform assigned side work to include replenishing condiments and restocking side stands.
Answer telephones and take room service orders.
Handle special guest requests.
Greet and seat guests according to Hilton guidelines.
Deliver service to guests after seating, warmly welcoming them within 30 seconds - 1 minute after seating.
Take, place, deliver, and serve food & beverage orders.
Ensure quality of ingredients, preparation, presentation, and correct temperature of food served to guests.
Ensure time standards are met.
Employ appropriate selling skills in suggestions of food & beverage.
Demonstrate an attitude of friendly hospitality.
Attend required meetings.
Participate in all elements of the PRIDE/CARE culture.
Demonstrate working knowledge of service standards.
Maintain a neat, clean, and well-groomed appearance.