Seasonal Restaurant & Retail Associate - NYC
About The Position
The Restaurant & Retail Associate performs both restaurant and retail duties, including merchandising, stocking, and providing excellent guest service while selling Ghirardelli's premium chocolate products. Employees represent the company to guests and may work as a topper or scooper, perform semi-table service, and prepare proprietary retail items. The role is seasonal, with the opportunity to become permanent. Immediate openings are available, with the ability to start within days. Shifts may extend up to two hours before or after store hours for preparation and cleaning.
Requirements
- Must be at least 18 years old.
- Basic math computation skills.
- Strong oral and written communication skills.
- Ability to work with little or no supervision.
- Ability to work with a diverse team and meet adversity with professionalism.
- Ability to manage time effectively.
- Ability to maintain a pleasant demeanor and provide superior guest service.
- Ability to operate a dishwashing machine.
- Must be able to work all shifts, including nights and weekends.
- High energy, reliability, and a strong work ethic.
Nice To Haves
- Previous retail experience is desirable.
- High school diploma is preferred.
Responsibilities
- Provide exceptional guest service.
- Handle cash and process credit-card transactions according to company procedures and best practices.
- Assemble proprietary retail items according to recipe guidelines.
- Maintain adequate retail-product supplies on the sales floor and in back stock.
- Ensure products are priced and signed according to company guidelines.
- Maintain the sales floor and products to company cleanliness, arrangement, and display standards.
- Maintain detailed knowledge of products, pricing, and company history; use that knowledge to respond to guest inquiries and create upselling opportunities.
- Gift-wrap items for sale as needed according to company guidelines and standards.
- Follow food-safety guidelines and keep tabletops, serveware, floors, and trash receptacles clean and sanitary.
- Keep fountain and condiment supplies stocked and in good condition on the sales floor and behind the fountain area.
- Keep the stockroom clean and orderly.
- Clean windows and mirrors when smudged or soiled, or when directed by a supervisor or manager.
- Keep guest and employee washing facilities in good working order and clean and sanitary.
- Set up, maintain, and break down the fountain area properly.
- Replenish toppings and fountain items throughout the day as needed and minimize or eliminate food waste.
- Maintain the proper level of all required ice-cream flavors.
- Keep knowledge of fountain products and their preparation requirements current.
- Work as a topper or scooper as needed.
- Perform semi-table service as part of overall guest satisfaction.
- Maintain candy-making equipment and supplies in good working order and know all recipes.
Benefits
- $20.00 per hour.
- Holiday pay at 1.5 times the regular rate for holidays worked.
- Free sundae or shake on every shift.
- 50% employee discount on everything.
- Quarterly bonus opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
