Restaurant & Retail Associate - NYC

Ghirardelli Chocolate Company•New York, NY

2d•$20 - $20•Onsite

About The Position

The Restaurant & Retail Associate performs both restaurant and retail duties, including merchandising, stocking, and providing excellent guest service while selling Ghirardelli premium chocolate. Employees represent the company and contribute to the guest experience. The role requires a high-energy, reliable person with a strong work ethic who can work all shifts, including nights and weekends. Previous retail experience is desirable. Shifts may begin up to two hours before or extend up to two hours after store hours for preparation and cleaning.

Requirements

Must be at least 18 years old.
Basic math computation skills.
Strong oral and written communication skills.
Ability to work with little or no supervision.
Ability to work with a diverse team and handle adversity professionally.
Ability to manage time effectively.
Ability to maintain a pleasant demeanor and provide superior guest service.
Ability to operate a dishwashing machine.
Must be able to work all shifts, including nights and weekends.

Nice To Haves

Previous retail experience.
High school diploma.

Responsibilities

Provide exceptional guest service.
Handle cash and process credit card transactions according to company procedures and best practices.
Assemble proprietary retail items according to recipe guidelines.
Maintain adequate retail product supplies on the sales floor and in back stock.
Ensure products are properly priced and signed according to company guidelines.
Maintain sales-floor cleanliness, arrangement, and product displays to company standards.
Maintain detailed knowledge of products, pricing, and company history.
Use product and pricing knowledge to answer guest questions and create upsell opportunities.
Gift-wrap items for sale as needed according to company guidelines and standards.
Follow food-safety guidelines and keep table tops, serveware, floors, and trash receptacles clean and sanitary.
Keep fountain and condiment supplies stocked and in good condition on the sales floor and behind the fountain area.
Keep the stockroom clean and orderly.
Clean windows and mirrors when soiled or when directed by a supervisor or manager.
Keep guest and employee washing facilities clean, sanitary, and in good working order.
Set up, maintain, and break down the fountain area properly.
Replenish toppings and fountain items as needed and minimize or eliminate food waste.
Maintain the proper levels of all required ice cream flavors.
Keep knowledge current of fountain products and their preparation.
Work as a topper or scooper as needed.
Perform semi-table service as part of overall guest satisfaction.
Maintain candy-making equipment and supplies in good working order and know all recipes.