Part Time - Bourbon Steak- Host/Hostess

Shopping Center Management d b a Turnberry Associates•Nashville, TN

11d

About The Position

The Restaurant Reservations Agent provides exceptional customer service to guests, visitors, and callers. The role keeps information in the computer, OpenTable, and SevenRooms current and accurate, and responds to telephone inquiries in a timely and courteous manner. The position also performs reservation, clerical, and administrative duties and may take on additional supportive functions or projects as assigned.

Requirements

Ability to speak, read, write, and understand English.
Professional demeanor appropriate for a luxury environment.
Excellent verbal and written communication skills.
Food and beverage knowledge.
Basic computational ability.
Computer skills, including Word, TripleSeat, Excel, OpenTable, SevenRooms, and account management software.
Familiarity with the dining room layout.
Exceptional organizational skills and ability to handle multiple tasks and projects simultaneously.
High school or equivalent education required.

Nice To Haves

At least one year of experience as a reservationist in a fine dining restaurant.
Bachelor’s degree preferred.

Responsibilities

Answer telephone inquiries in a timely and courteous manner.
Request sufficient information from callers to make reservations.
Perform clerical duties, including typing correspondence and reports, filing, and answering phones.
Plot the reservation book daily to ensure maximum capacity is accommodated.
Provide administrative support to management staff.
Print menus and daily documents and update them as needed.
Create and merge form documents.
Create mailing lists and labels.
Maintain and upkeep office equipment.
Perform additional duties and projects as assigned.
Keep information in the computer, OpenTable, and SevenRooms current and accurate.